I can never apply fully for OneCard. Identify verification (3rd step) never passes.

[src223]

I have been trying to apply for OneCard for more than a year, but the step of "Identity verification" in OneCard app never succeeds.



I click "Verify" then "Confirm". It shows the loading circle and then brings me right back to this screen without any error or other message. I have tried doing this 5 - 6 times, no solution.

I have tried:
1. Leaving a review on Play Store - got ignored.
2. Mailed them twice with screen recording - they just replied with a generic mail saying I don't qualify for the product. Whereas they haven't even checked the CIBIL score ever.
3. Called their IVR number - it said I don't have an account and disconnected the call.

This is clearly a technical bug, but they don't listen. I have also tried via Onescore app, and their website. It just errors out with "something went wrong" or some similar garbage.

Has anyone faced anything similar? Is there any way to go past this?

 

[lucifer]

did you tried tweeting?

 

[src223]

did you tried tweeting?

No I haven't. Do you think it'll work? Or will they just tell me to contact in DM and then tell me to mail them and the same roundabout pattern will happen again?

 

[Chaitanya_V]

Try with different mobile number.

 

[src223]

Try with different mobile number.

I can, but that mobile number is not linked with my aadhar. I mean if in the application process, there's any step where they send otp to aadhar linked mobile number, then it'll not come in that number. Is it fine?

 

[src223]

Try with different mobile number.

Tried with a separate phone number. It told me I already have an account with a different number and told me to login using that. The whole cycle continues.

 

[src223]

did you tried tweeting?

Have tweeted and have been ignored.

 

[src223]

As a last resort, sent an email to to delete all information associated with my phone number and email address. They replied that my email is not registered with them and they cannot do anything. I replied with screenshots that they indeed have my mail registered. They copy-pasted the last response.

Basically I haven't seen a customer care experience as pathetic as that of OneCard.

 

[zaid_2913]

I have been trying to apply for OneCard for more than a year, but the step of "Identity verification" in OneCard app never succeeds.



I click "Verify" then "Confirm". It shows the loading circle and then brings me right back to this screen without any error or other message. I have tried doing this 5 - 6 times, no solution.

I have tried:
1. Leaving a review on Play Store - got ignored.
2. Mailed them twice with screen recording - they just replied with a generic mail saying I don't qualify for the product. Whereas they haven't even checked the CIBIL score ever.
3. Called their IVR number - it said I don't have an account and disconnected the call.

This is clearly a technical bug, but they don't listen. I have also tried via Onescore app, and their website. It just errors out with "something went wrong" or some similar garbage.

Has anyone faced anything similar? Is there any way to go past this?

One of my collegue faced similar issue last year, Contacted through twitter but no use. Finally they responded they saw some discripency in KYC documents. So cannot proceed with your application.

 

[binno]

i’m facing the same issue do anyone have solution ?

 

[src223]

i’m facing the same issue do anyone have solution ?

No, ask someone else to apply and use their card. That's the only solution.

By the way, how many alphabets are present in your name? My name is too long, so I was thinking if their shitty system cannot process that long strings.

 

[binno]

No, ask someone else to apply and use their card. That's the only solution.

By the way, how many alphabets are present in your name? My name is too long, so I was thinking if their shitty system cannot process that long strings.

5 for first name 5 for last

 

[binno]

No, ask someone else to apply and use their card. That's the only solution.

By the way, how many alphabets are present in your name? My name is too long, so I was thinking if their shitty system cannot process that long strings.

how can i even apply for someone else … i’m stuck on that

 

[src223]

5 for first name 5 for last

Hmm then that's not the problem

 

[src223]

how can i even apply for someone else … i’m stuck on that

I meant ask your friend or family member to apply and you can use their card lol.

 

[Saipsy]

Why go through trouble for a basic card?

 

[sv004]

I have been trying to apply for OneCard for more than a year, but the step of "Identity verification" in OneCard app never succeeds.



I click "Verify" then "Confirm". It shows the loading circle and then brings me right back to this screen without any error or other message. I have tried doing this 5 - 6 times, no solution.

I have tried:
1. Leaving a review on Play Store - got ignored.
2. Mailed them twice with screen recording - they just replied with a generic mail saying I don't qualify for the product. Whereas they haven't even checked the CIBIL score ever.
3. Called their IVR number - it said I don't have an account and disconnected the call.

This is clearly a technical bug, but they don't listen. I have also tried via Onescore app, and their website. It just errors out with "something went wrong" or some similar garbage.

Has anyone faced anything similar? Is there any way to go past this?

Is ur phone rooted

 

[src223]

Is ur phone rooted

No

 

[src223]

Why go through trouble for a basic card?

Too many offers on Swiggy / Zomato

 

[PRIYANSHU_]

I also have the same problem. Here is reply from One Card customer support.