Help Paytm payment bank account freeze.

[tbk]

Tonight randomly Paytm has frozen Paytm payment bank account and wallet both in app it shows cannot transfer money from your account, blocked for any outward transaction due to bank policies & guidelines.
I have around 6500 in Paytm Bank and 500 in wallet.
The help section in app is helpless only chatbot no real way to raise complaint, if anyone has previously faced this issue please enlighten how can I get my money back.

 

[Rkr]

Tonight randomly Paytm has frozen Paytm payment bank account and wallet both in app it shows cannot transfer money from your account, blocked for any outward transaction due to bank policies & guidelines.
I have around 6500 in Paytm Bank and 500 in wallet.
The help section in app is helpless only chatbot no real way to raise complaint, if anyone has previously faced this issue please enlighten how can I get my money back.

Message them on twiiter to arrange call back to discuss you issue.

 

[great]

Any pointers why account frozen
Any unusual transactions ?

 

[burugu]

If paytm gets any information from cyber cell for any unknown credits .. they will block the account

 

[burugu]

In case if kyc need to renew then also they may block. Contact paytm and resolve the issue

 

[tbk]

Thanks for the tip.
I've raised support tickets, will also ask for call back in Twitter.

 

[tbk]

Any pointers why account frozen
Any unusual transactions ?

Last transaction was my friend sent some 6k form UPI, to settle a Zomato bill I paid for him.
This is nothing unusual normal transfer inbetween friends they should not freeze due to it.

 

[VISHESH_BANSAL]

Last transaction was my friend sent some 6k form UPI, to settle a Zomato bill I paid for him.
This is nothing unusual normal transfer inbetween friends they should not freeze due to it.

Yesterday Night My wallet was also put under debit freeze.



Possible reason may be this:-

I did a CC Bill Payment using Wallet.

Paytment was Credited to CC but paytm refunded the txn by marking it as failed.

Amount is Around Rs.50 only.

Since there is insufficient balance in my Main wallet, Paytm can not recover it and hence put the debit freeze to recover from future Credits in Wallet

Now I Raised the Complaint.

 

[tbk]

Yesterday Night My wallet was also put under debit freeze.



Possible reason may be this:-

I did a CC Bill Payment using Wallet.

Paytment was Credited to CC but paytm refunded the txn by marking it as failed.

Amount is Around Rs.50 only.

Since there is insufficient balance in my Main wallet, Paytm can not recover it and hence put the debit freeze to recover from future Credits in Wallet

Now I Raised the Complaint.

I didn't do any credit card bill payment form Paytm, only use Paytm wallet for Zomato/ milkbasket/fastag recharge etc.

And also I'm not able to message Paytm care on Twitter seems like they've stopped that.

 

[Rkr]

I didn't do any credit card bill payment form Paytm, only use Paytm wallet for Zomato/ milkbasket/fastag recharge etc.

And also I'm not able to message Paytm care on Twitter seems like they've stopped that.

what kind of problem you are facing while raising request on twitter...Share Screenshot for better evaluation.

 

[VISHESH_BANSAL]

I didn't do any credit card bill payment form Paytm, only use Paytm wallet for Zomato/ milkbasket/fastag recharge etc.

And also I'm not able to message Paytm care on Twitter seems like they've stopped that.

Any incident where Amount is refunded for a successful txn ?

Otherwise It may be due to Re-KYC Requirements.

I am waiting for Paytm Response.

I raised the Query both in App and On Twitter @ Paytm Cares

 

[tbk]

what kind of problem you are facing while raising request on twitter...Share Screenshot for better evaluation.

Something like this

 

[tbk]

Any incident where Amount is refunded for a successful txn ?

Otherwise It may be due to Re-KYC Requirements.

I am waiting for Paytm Response.

I raised the Query both in App and On Twitter @ Paytm Cares

No refunds

 

[Chaitanya-a]

Something like this

Companies bhi block karti h kya user ko 😂

 

[Rkr]

Something like this

Seems they have blocked you...Totally stange..Paytm doing this..

 

[4uziaul]

Are you sure that's Paytm? Please double-check.

 

[Chaitanya-a]

Are you sure that's Paytm? Please double-check.

Haan bulu teek ni h

 

[VISHESH_BANSAL]

Companies bhi block karti h kya user ko 😂

Mujhe toh Phle warning milti hai Phir Block🤣

Yes they Block in real. Freecharge Blocked me🤣

This time may be RBL

 

[4uziaul]

Mujhe toh Phle warning milti hai Phir Block🤣

Yes they Block in real. Freecharge Blocked me🤣

This time may be RBL

Kya bol diya re baba 🤪

 

[VISHESH_BANSAL]

Kya bol diya re baba 🤪

My favourite words:-
Shameless, Idiots 🤣

HDFC-Sakt londa hai usko frak nhi pdta

Axis- bhi sakt londa hai

RBL abhi nibba hai woh bhi sakt ho jaayega jab regular complaints milegi🤣