arcticvolcano
TF Buzz
Please bear in mind this is a slightly long post that consists of various levels of followup and also me emailing IndusInd with proof of their employee lying and deceiving me.
So back in August I had applied for the IndusInd EAZYDINER card. After the usual initial online application (after CIBIL check) and asking what other card I had, it said I was approved for a 5 lakh limit and offered LTF Legend and AURA, and paid EAZYDINER. I selected the EAZYDINER card.
The VKYC link had some issue though. I did it thrice and the agent's internet connection kept dropping. Anyway once he finished he said everything was okay and the card would be dispatched soon. I even go the email regarding Most Imp Terms and Conditions.
The very next day I got an email saying my application was rejected. I emailed and called asking why so and even linked the RBI circular that said the bank is directed to let us know the reason but no avail.
On nov 22nd I got a call from an IndusInd agent saying that my initial application got rejected because the VKYC person had entered my DOB wrong and had mixedup my MOnth and date and so the card was rejected and that now I was eligible without any extra documents for the same 5 lakh limit. She was offering the Platinum Rupay card saying it was "trending" (I saw later on the forum here that it was newly launched and there was a whole sales push for it).
I told her to just give me the LEGEND card instead (since I just needed the card and higher limit to upgrade existing cards).
Please note - me asking for the LEGEND card and her agreeing to it were all over whatsapp. She took an OTP from me and applied for the card. in 5 days I got the final email saying card was approved and to check for the details. But there it said it was the PLATINUM RUPAY. I did NOT accept the T&C and I called her (and fortunately recorded the call). She said the bank may have given me a "better card". I told her I just want the main card. She said she will check again and raise the request and asked me for the OTP (tbh I am very careful with this but I was in the middle of a meeting and I gave it without thinking). Immedaitely I got the confirmation that that card will be dispatched. I called her again and she acted ignorant (I recorded this as well). She had clearly used my OTP to accept the call and make her sale.
After that I called Customer car the next day (this was Dec 2nd) and told them what happened and when they checked the application they said it was for the platinum rupay card from the beginning (I recorded this as well). I sent all the proofs of recording and whatsapp chat clearly showing she had lied and had been deceitful (including where she asked for the OTP).
Followed it up over the usual grievance redressal matrix. It wasnt even about the card but a matter of principle at this point.
But the escalation was useless. They never got back to me.
I emailed all the following people (after adhereing to the timeline in the grievance matrix)
At every level I gave detailed timelines with dates and exact timings of my calls and also the relevant ref number of each interaction.
Finally I emailed the MD. IndusInd had smartly hidden all higher official emails in obscure PDFs so it took a while. I sent him a detailed email from start to end saying what had happened and that I would next approach RBI since I have clear proof of subterfuge from the Bank and that the fact that no one until now got back to me was more indication of guilt by association.
Got a reply the next day and immedaitely that evening the "supervisor" of that agent called me saying it was a misunderstanding etc and that they have placed a request for LEGEND.
3 days after that got an email from the MD's dept saying they approved the LEGEND and have given 7 lakhs limit now
I get that IndusInd cards are mostly useless (unless its Pinnacle etc), but it was a matter of principle
So back in August I had applied for the IndusInd EAZYDINER card. After the usual initial online application (after CIBIL check) and asking what other card I had, it said I was approved for a 5 lakh limit and offered LTF Legend and AURA, and paid EAZYDINER. I selected the EAZYDINER card.
The VKYC link had some issue though. I did it thrice and the agent's internet connection kept dropping. Anyway once he finished he said everything was okay and the card would be dispatched soon. I even go the email regarding Most Imp Terms and Conditions.
The very next day I got an email saying my application was rejected. I emailed and called asking why so and even linked the RBI circular that said the bank is directed to let us know the reason but no avail.
On nov 22nd I got a call from an IndusInd agent saying that my initial application got rejected because the VKYC person had entered my DOB wrong and had mixedup my MOnth and date and so the card was rejected and that now I was eligible without any extra documents for the same 5 lakh limit. She was offering the Platinum Rupay card saying it was "trending" (I saw later on the forum here that it was newly launched and there was a whole sales push for it).
I told her to just give me the LEGEND card instead (since I just needed the card and higher limit to upgrade existing cards).
Please note - me asking for the LEGEND card and her agreeing to it were all over whatsapp. She took an OTP from me and applied for the card. in 5 days I got the final email saying card was approved and to check for the details. But there it said it was the PLATINUM RUPAY. I did NOT accept the T&C and I called her (and fortunately recorded the call). She said the bank may have given me a "better card". I told her I just want the main card. She said she will check again and raise the request and asked me for the OTP (tbh I am very careful with this but I was in the middle of a meeting and I gave it without thinking). Immedaitely I got the confirmation that that card will be dispatched. I called her again and she acted ignorant (I recorded this as well). She had clearly used my OTP to accept the call and make her sale.
After that I called Customer car the next day (this was Dec 2nd) and told them what happened and when they checked the application they said it was for the platinum rupay card from the beginning (I recorded this as well). I sent all the proofs of recording and whatsapp chat clearly showing she had lied and had been deceitful (including where she asked for the OTP).
Followed it up over the usual grievance redressal matrix. It wasnt even about the card but a matter of principle at this point.
But the escalation was useless. They never got back to me.
I emailed all the following people (after adhereing to the timeline in the grievance matrix)
- head of card services
- the regional nodal officer
- the zonal head
- various other heads from other deaprtments
- the Main NODAL head for India.
At every level I gave detailed timelines with dates and exact timings of my calls and also the relevant ref number of each interaction.
Finally I emailed the MD. IndusInd had smartly hidden all higher official emails in obscure PDFs so it took a while. I sent him a detailed email from start to end saying what had happened and that I would next approach RBI since I have clear proof of subterfuge from the Bank and that the fact that no one until now got back to me was more indication of guilt by association.
Got a reply the next day and immedaitely that evening the "supervisor" of that agent called me saying it was a misunderstanding etc and that they have placed a request for LEGEND.
3 days after that got an email from the MD's dept saying they approved the LEGEND and have given 7 lakhs limit now
I get that IndusInd cards are mostly useless (unless its Pinnacle etc), but it was a matter of principle
