Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFino]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[HOME_CARDER]

I was hoping to ask for old Magnus as LTF, by after this, I will definitely pressure them for Atlas. Who knows maybe they will issue two Atlas on one customer ID.

 

[MusicalMind]

No targets no pressure . ok

targets are there, but management can't torture because of that

 

[MangoRush]

Suddenly infinia and DCB will be in demand and we need to see HDFC strategy now

N o o. Everyone stay away from Infinia until Reserve launches(if at all)

 

[techt]

N o o. Everyone stay away from Infinia until Reserve launches(if at all)

This is talked about like 'second coming of messaiah' . but till now nothing.

 

[Zacobite]

N o o. Everyone stay away from Infinia until Reserve launches(if at all)

hdfc may tighten it even further or give out in bulk... to all axis atlas overflow customers.. lets wait

 

[_amit_]

Reserve nahi hua Rahul Gandhi ho gaya, launch hi hue jaa raha itne time se.

Also Infinia did got the attention after Magnus shit show, so yeah, if they are not able to rectify it properly this time, its going down for Axis.

 

[HOME_CARDER]

T

Suddenly infinia and DCB will be in demand and we need to see HDFC strategy now

They have always been in demand but HARD TO GET ! Also seeing AXIS fiasco why would HDFC even care to make their premium cards more accessible to customers.

 

[MangoRush]

This is talked about like 'second coming of messaiah' . but till now nothing.

It's following the pattern of Emeralde Private which is now in dustbin

 

[Zacobite]

T

They have always been in demand but HARD TO GET ! Also seeing AXIS fiasco why would HDFC even care to make their premium cards more accessible to customers.

bcoz they are paid cards.. ltf they may not.. lets see

 

[scn]

Seriously, show travel expense. If I have this card, I will close before they cancel this.
I'm citibank account customer but without credit card, Seriously worry about when they migrate to Axis. I never store bills for the offline transactions done.

 

[techt]

Seriously, show travel expense. If I have this card, I will close before they cancel this.
I'm citibank account customer but without credit card, Seriously worry about when they migrate to Axis. I never store bills for the offline transactions done.

This is same with most of us, as we are not pulling Drishyams here.
Even I am thinking to move away from Axis for salary account.

 

[_amit_]

T

They have always been in demand but HARD TO GET ! Also seeing AXIS fiasco why would HDFC even care to make their premium cards more accessible to customers.

Yeah, I think this will make getting Infinia as LTF more difficult.
I could only get close to getting it as FYF so left it for the time being.

 

[_amit_]

This is same with most of us, as we are not pulling Drishyams here.
Even I am thinking to move away from Axis for salary account.

Jaane se pahle Atlas to lete jaana ...

(Atleast take Atlas with you before you leave)

 

[SSV]

Even I am thinking to move away from Axis for salary account.

I Assumed you moved much further than thinking

 

[techt]

I Assumed you moved much further than thinking

I manage my investments thru a financial planner. There are some standing instructions for SIPs etc.
Need to talk to him in coming months during annual review of financial health.

 

[SSV]

I manage my investments thru a financial planner. There are some standing instructions for SIPs etc.
Need to talk to him in coming months during annual review of financial health.

Good boy .. Well done

 

[Deleted member 9785]

I manage my investments thru a financial planner. There are some standing instructions for SIPs etc.
Need to talk to him in coming months during annual review of financial health.

direct orcregular mf

 

[techt]

direct orcregular mf

Regular, as he can't manage direct funds.

 

[xxScriptzxx]

You have the Intermiles emails for that long?

Yes. I dont delete my emails. It is always useful for cross reference

 

[xxScriptzxx]

cred transaction screenshot means debit msg right.

When you click on transaction history on cred, it shows you all transaction, take screenshot of all intermile transaction, combine it into single pdf along with intermiles voucher and send it