Axis Atlas Axis Atlas Incorrect Rent Transaction Fee

[aj204~]

I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi

For some reason both these bill payments were ineligible for 5X rewards or milestone calculation. When I raised a dispute on Axis App - I got below response



Need your suggestion if there is any possible way to get this corrected from Axis?

 

[yusuf646]

Which email address did you send the email to? Try sending an email to pno@axisbank.com attaching a bill or any proof that proves the transaction is for a hotel stay, and ask them to reverse the charges.

 

[Anupama_Jha]

I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi

For some reason both these bill payments were ineligible for 5X rewards or milestone calculation. When I raised a dispute on Axis App - I got below response



Need your suggestion if there is any possible way to get this corrected from Axis?

Nothing surprising. First, u should have checked the mcc code of pos where u swiped ur card.

 

[sxchzy]

share the invoice mentioning that the merchant has misclassified himself

 

[drsel]

You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed

 

[drsel]

You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed

Axis is not responsible if the merchant has got a non Hotel MCC code and Axis cannot do anything about it

 

[sourpai]

You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed

Is this really doable every time? Especially while checking out of the hotel?

I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi
Need your suggestion if there is any possible way to get this corrected from Axis?

Try fighting out with Axis by providing real invoices (like they asked). If they help great, otherwise you will have to let this go.

Dubai is notorious for incorrect MCC code issues. You will get this issue more often there. MCC code can be of Govt services for many. Also Emar is large real estate group there and many places have real estate MCCs (along with Govt MCC)

May be for Dubai specifically, it is advisable what drsel mentioned, but it is cumbersome

 

[aj204~]

Nothing surprising. First, u should have checked the mcc code of pos where u swiped ur card.

Thats pretty clear in hind sight. However, this has never happened with 20+ hotels I might have paid for prior to this.

 

[aj204~]

Is this really doable every time? Especially while checking out of the hotel?



Try fighting out with Axis by providing real invoices (like they asked). If they help great, otherwise you will have to let this go.

Dubai is notorious for incorrect MCC code issues. You will get this issue more often there. MCC code can be of Govt services for many. Also Emar is large real estate group there and many places have real estate MCCs (along with Govt MCC)

May be for Dubai specifically, it is advisable what drsel mentioned, but it is cumbersome

Sent an email to PNO now. Fingers crossed.

Which email address did you send the email to? Try sending an email to pno@axisbank.com attaching a bill or any proof that proves the transaction is for a hotel stay, and ask them to reverse the charges.

Done. Thanks for the email address

 

[drsel]

Axis has no control over the MCC code and they will not give you miles for a non Hotel MCC.
They have to follow their own rules

 

[Vasuki]

Is this really doable every time? Especially while checking out of the hotel?

Stop using axis 🥂 be stress free

 

[sourpai]

This MCC issue will happen with every card, not just Axis... Only with HDFC there will be no rental charges if it is first rental payment of the month