Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFino]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[Walter White]

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

 

[techt]

@DocFixIt your opinion?

 

[Walter White]

@DocFixIt your opinion?

 

[sxchzy]

Axis deducting points for non-personal use txns

Never bought a car, so don't know the modus operandi. Assuming we are paying in full via CC, how does this go ? We choose a car, dealer quotes , we pay down-payment and the rest after few weeks post statement generation ? wouldn't the dealer demand interest here. No, dealer will not demand...

www.technofino.in

THIS IS THE NOTICE

 

[kapsshah42]

Even I got one.Along with edgemiles even edgerewards and m4b are also showing "0".Solutions?

 

[Vasuki]

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

@DocFixIt your opinion?

I m happy that i cancelled the card yesterday without unboxing..


Even though they were luring me with extra 1k EM points

 

[VISHESH_BANSAL]

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

Kaafi logo ne Intermiles ki Help se MS kiye hai😂

I think Abhi Lapte m sab agaye even if one did real Bookings

 

[rogerthat]

Does the travel have to bona fide or we can book for family members too? If I buy air tickets for my parents using Atlas card will that be a reason for ban?

 

[techt]

Kaafi logo ne Intermiles ki Help se MS kiye hai😂

I think Abhi Lapte m sab agaye even if one did real Bookings

MS. ? Means

 

[BeingIncog]

MS

manufactured spends . .

 

[Shoxie]

Does the travel have to bona fide or we can book for family members too? If I buy air tickets for my parents using Atlas card will that be a reason for ban?

Ideally, that'd not be counted as business spends. You spending for your parent is still personal spends. If it was for let's say a random person and for multiple times, then it'd come under business spends.

 

[Walter White]

Axis kabhi kabhi IT department wale harkate karta hai

 

[Abhishek012]

 

[rogerthat]

I think some intern has messed up. Hit the "Send to all" button

 

[Vasuki]

I think some intern has messed up. Hit the "Send to all" button

Axis Bank is full of intern not employee

 

[HOME_CARDER]

TRAVEL, AIRLINES & HOTEL are all three different categories. Are we supposed to send the invoices only for the TRAVEL merchant category or even for AIRLINES & HOTEL category ?

 

[Zacobite]

TRAVEL, AIRLINES & HOTEL are all three different categories. Are we supposed to send the invoices only for the TRAVEL merchant category or even for AIRLINES & HOTEL category ?

sab log card bandh kar do ek saath... axis can take a hike... Useless bank

Axis Bank is full of intern not employee

Axis is in self destruct mode... end is near.. they will be begging for good customers soon... Citibank customers are already leaving

 

[Vasuki]

Axis is in self destruct mode... end is near.. they will be begging for good customers soon... Citibank customers are already leaving

Idk which bank is left now .
Everyone is behaving like there is economic crisis in the country

 

[LJGIBBS]

Kaafi logo ne Intermiles ki Help se MS kiye hai😂

I think Abhi Lapte m sab agaye even if one did real Bookings

Intermiles wale Airlines category show hota statement mei. Unhone Travel pucha hai. Mujhe bhi mail aaya toh maine Paytm pe jo transaction kiya tha Travel category wala, uski SS bhej di hai.. Lets see