SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds

[TechnoFino]

Many people are facing problems with SBI Unipay, a bill payment portal of State Bank Of India.

The Problem:
1. Few customers paid their credit card bills via the SBI Unity portal. Payment was deducted from their bank account (payment was successful), but the bill payment failed. According to SBI Unipay, customers should get their refund within 3 to 4 working days, but even after 10 days, many people didn't receive their refund.
2. Such failed transactions are not showing on the Unipay portal, so customers cannot directly file complaints on the same portal (you have to select the transaction to raise a complaint).
3. The email ID mentioned on the Unipay portal is not responding to customer emails. Even after 3 or 4 follow-ups, there has been no reply, not even an automatic reply from SBI. Customers are helpless and trying to contact SBI on Twitter, but still, their issue is not getting resolved.

Surprisingly, this Unipay portal is not a startup; it is a part of State Bank of India, India's largest bank (in terms of number of total customers). Such an act is not expected from a bank like SBI.

Here is how you can contact SBI Unity to resolve your issue:

1. Tag SBI and post your issue on X (Twitter).
2. Email your issue to rinb.customer@sbi.co.in

Hopefully, your problem will be resolved. If SBI still does not solve your problem, you can file a complaint with the RBI.
How to file a complaint with the RBI? Step-by-step guide, click here.

Don't forget to ask for compensation as per the RBI guidelines RBI/2019-20/67 DPSS.CO.PD No.629/02.01.014/2019-20 dated September 20, 2019. You can ask for Rs. 100 per day compensation if the refund doesn't happen within 5 days after making the transaction. Here is the screenshot of the guidelines

(PDF copy attached)

 

[ARV]

Many people are facing problems with SBI Unipay, a bill payment portal of State Bank Of India.

The Problem:
1. Few customers paid their credit card bills via the SBI Unity portal. Payment was deducted from their bank account (payment was successful), but the bill payment failed. According to SBI Unipay, customers should get their refund within 3 to 4 working days, but even after 10 days, many people didn't receive their refund.
2. Such failed transactions are not showing on the Unipay portal, so customers cannot directly file complaints on the same portal (you have to select the transaction to raise a complaint).
3. The email ID mentioned on the Unipay portal is not responding to customer emails. Even after 3 or 4 follow-ups, there has been no reply, not even an automatic reply from SBI. Customers are helpless and trying to contact SBI on Twitter, but still, their issue is not getting resolved.

Surprisingly, this Unipay portal is not a startup; it is a part of State Bank of India, India's largest bank (in terms of number of total customers). Such an act is not expected from a bank like SBI.

Here is how you can contact SBI Unity to resolve your issue:

1. Tag SBI and post your issue on X (Twitter).
2. Email your issue to SBIUNIPAY@sbionline.onmicrosoft.com, and cc rinb.customer@sbi.co.in.

Hopefully, your problem will be resolved. If SBI still does not solve your problem, you can file a complaint with the RBI.
How to file a complaint with the RBI? Step-by-step guide, click here.

The email is not working, they have blocked external emails.

 

[TechnoFino]

The email is not working, they have blocked external emails.

yes... use this email id- rinb.customer@sbi.co.in

 

[Bhavik Kamthe]

I tired to pay my HDFC Millennia Credit Card bill using my HDFC Imperia Debit Card on the SBI UniPay portal, the amount was Rs 2,731. I faced the same issue as everyone else of the payment being failed. I waited for 3-4 days and saw that I had received the refund of Rs 2,731 but on the same day the refund was reversed LOL. I don't know what is going on and how can a reversal be reversed? I contacted HDFC via phone and even the phone banking officer was confused.

The money has neither been credited to my credit card nor to my bank account again. It's lost. The phone banking officer had raised a complaint and I'm still waiting resolution.

Has anyone experienced something like this before?

 

[TechnoFino]

I tired to pay my HDFC Millennia Credit Card bill using my HDFC Imperia Debit Card on the SBI UniPay portal, the amount was Rs 2,731. I faced the same issue as everyone else of the payment being failed. I waited for 3-4 days and saw that I had received the refund of Rs 2,731 but on the same day the refund was reversed LOL. I don't know what is going on and how can a reversal be reversed? I contacted HDFC via phone and even the phone banking officer was confused.

The money has neither been credited to my credit card nor to my bank account again. It's lost. The phone banking officer had raised a complaint and I'm still waiting resolution.

Has anyone experienced something like this before?

waah!!! this is something new 😂

 

[ARV]

yes... use this email id- rinb.customer@sbi.co.in

Thanks, will try this mail id

 

[narun2001]

Thanks for the info. Just added rinb.customer@sbi.co.in also to the thread. Did anyone have any success getting this refunded by using this email id?

 

[bugmenot]

One more email to try cm2it.cms@sbi.co.in

 

[AllThatStuff]

Best way here is to mail source bank from where money is debited !!
It helped for me get refund in one case (RBL Bank) & in other case the amount was credited to the card the very next day of the complaint (HDFC Bank) !!

 

[pate]

Contact BBPS as well. Mine 50K stuck

 

[narun2001]

Best way here is to mail source bank from where money is debited !!
It helped for me get refund in one case (RBL Bank) & in other case the amount was credited to the card the very next day of the complaint (HDFC Bank) !!

Mine is also RBL. Could you please share the email id to which you had mailed? TIA

 

[AllThatStuff]

Mine is also RBL. Could you please share the email id to which you had mailed? TIA

The same mail mentioned in the RBL transaction mail !!

 

[Random123]

Best way here is to mail source bank from where money is debited !!
It helped for me get refund in one case (RBL Bank) & in other case the amount was credited to the card the very next day of the complaint (HDFC Bank) !!

How did it credited back to hdfc ? Was it a dispute / chargeback ?

 

[narun2001]

The same mail mentioned in the RBL transaction mail !!

Thanks. Will check this

 

[Shraaj]

I also paid my 75000 bill via this!

Now, mailed to those people and also tweeting to SBI! hope issue will resolve

 

[bigbrain]

I tired to pay my HDFC Millennia Credit Card bill using my HDFC Imperia Debit Card on the SBI UniPay portal, the amount was Rs 2,731. I faced the same issue as everyone else of the payment being failed. I waited for 3-4 days and saw that I had received the refund of Rs 2,731 but on the same day the refund was reversed LOL. I don't know what is going on and how can a reversal be reversed? I contacted HDFC via phone and even the phone banking officer was confused.

The money has neither been credited to my credit card nor to my bank account again. It's lost. The phone banking officer had raised a complaint and I'm still waiting resolution.

Has anyone experienced something like this before?

Yes. I had the same issue.
I have raised a ticket with HDFC and they have promised to resolve by 5th May.

 

[purushotham]

I think problem is with HDFC debit card platinum which we use for cashback also

UPI is working fine in SBIUNIPAY.

 

[Sameer5858]

Thank you, my money is also stuck from a week. Hope it gets resolved.

 

[vm999]

I faced same issue with UPI as well. Deducted but not showing up in phonepe or unipay portal

 

[Cryptopsycho]

Yes... I too feel for HDFC debit card issue is persisting. My 36,083/- got stuck... Its been 4 days but still no response or refund fro SBI Unipay team.