UPI Transaction failed ? No refund ? Now live track and raise complaint through your UPI apps:

[Abhishek012]

UPI Transaction failed ? No refund ? Now live track and raise complaint through your UPI apps:

Welcome to Unified Dispute and Issue Resolution (UDIR) system for UPI or also called online dispute resolution (ODR) system for UPI.

Few months back, NPCI CEO said, The in-app UPI UDIR feature is expected to resolve 80-90% of payment failures in real time. "80-90% of disputes caused by payment issues between a variety of participants of the large supply chain of UPI ecosystem will get resolved online,"

Customers will no longer be required to call the bank or contact merchants for payment disputes. Rather, users will be able to get all assistance on the UPI app itself.

UDIR is an automated, single-channel redressal system designed to seamlessly address customer issues and complaints regarding pending transactions and provide speedy dispute resolution online instead of manual file-based processes.

The Complaint Management System allows customers to raise a complaint directly through the UPI app, which is then assigned to the relevant bank/PSP involved in the transaction through an automated manner for resolution.

There are three functionalities enabled currently through UDIR -

Status finalisation for pending transactions

Confirmation of refund credit to the remitters’ bank account in case of failed transactions.

The ability for consumers to raise complaints can be resolved in an automated manner by the respective banks/PSPs.

List of Banks live on Unified Dispute & Issue Resolution (UDIR) - September 22 -​

Sr. No.	Name of Banks #
1	Abhyudaya Co-operative Bank Ltd
2	Andhra Pradesh Grameena Vikas Bank
3	AU Small Finance Bank
4	Axis Bank Ltd.
5	Bandhan Bank
6	Bank of Baroda
7	Bank of India
8	Baroda Gujarat Gramin Bank
9	Bassein Catholic Co-operative Bank
10	Bharat Co-Operative Bank (Mumbai) Ltd
11	Canara Bank
12	Central Bank Of India
13	Chaitanya Godavari Grameena Bank
14	Citibank
15	City Union Bank
16	Cosmos Bank
17	CSB Bank
18	DCB Bank
19	Dhanlaxmi Bank Ltd
20	Equitas Small Finance Bank
21	ESAF Small Finance Bank
22	Federal Bank
23	Fincare Small Finance Bank Ltd
24	GP PARSIK BANK
25	HDFC Bank Ltd
26	HSBC
27	ICICI Bank
28	India Post Payment Bank
29	Indian Bank
30	Janata Sahakari Bank Ltd. Pune
31	Karnataka Gramin Bank
32	Karur Vysya Bank
33	Kerala Gramin Bank
34	Maharashtra State Co-op Bank Ltd
35	Paytm Payments Bank
36	Punjab and Sind Bank
37	Rajgurunagar Sahakari Bank Ltd
38	RBL Bank
39	SBM Bank India
40	Shivalik Mercantile Co-operative Bank Ltd
41	South Indian Bank
42	Sree Charan Souhardha Co-Operative Bank
43	Standard Chartered
44	State Bank of India
45	Suryoday Small Finance Bank Ltd
46	SVC Co-operative Bank Ltd
47	The Ahmedabad District Co-Operative Bank Ltd
48	The Commercial Co.op.Bank Ltd
49	The Kalupur Commercial Co-operative Bank Ltd
50	The Varachha Co-Op Bank Ltd
51	TJSB Sahakari Bank Ltd
52	UCO Bank
53	Veerashaiva Sahakari Bank Ltd
54	Yes Bank

Note:

# These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month

List of APPs live on Unified Dispute & Issue Resolution (UDIR) - September 22 -​

Sr. No.	Name of APP #
1	Axis Bank APP
2	Citibank APP
3	Canara Bank APP
4	Federal Bank APP
5	Jio Payments Bank APP
6	HSBC Bank APP
7	Standard Chartered Bank APP
8	BHIM APP
9	Gpay (Live on HDFC handle)
10	PhonePe
11	HDFC Bank APP (PayZapp)
12	ICICI Bank APP
13	Karur Vysya Bank APP
14	City Union Bank APP
15	Equitas SFB Bank APP
16	SBM BANK INDIA APP
17	TimePay (Cosmos Co-op Bank)
18	Groww
19	Whatsapp (Live on HDFC,ICICI and Axis handle)

Note:

# List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR

Every Months more banks will added on Unified Dispute and Issue Resolution (UDIR) system.​

 

[Wealth is my birth right!]

Good share👍worthy to tag when on need

 

[Gk123]

List of APPs live on Unified Dispute & Issue Resolution (UDIR) - October 22
Sr. No.Name of APP #
1Axis Bank APP
2Citibank APP
3Canara Bank APP
4Federal Bank APP
5Jio Payments Bank APP
6HSBC Bank APP
7Standard Chartered Bank APP
8BHIM APP
9Gpay (Live on HDFC,ICICI and Axis handle)
10PhonePe (Live on Yes,ICICI and Axis handle)
11HDFC Bank APP (PayZapp)
12ICICI Bank APP
13Karur Vysya Bank APP
14City Union Bank APP
15Equitas Small Finance Bank APP
16SBM India Bank APP
17TimePay (Cosmos Co-op Bank)
18Groww
19Whatsapp (Live on HDFC,ICICI and Axis handle)
20Amazon Pay (Live on Axis handle)
21AU Small Finance Bank APP
22Bandhan Bank APP
23CRED
24Deutsche Bank APP
25ICICI Bank Pockets
26Indian Bank APP
27IndusInd Bank APP
28Jupiter Money
29Kotak Mahindra Bank APP
30MobiKwik
31Paytm Payments Bank APP
32RBL Bank APP
33Samsung Pay
34Slice
35South Indian Bank APP
36State Bank Of India APP
37UCO Bank APP
38Utkarsh Small Finance Bank APP
39Yes Bank APP
Note:

# List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR

 

[quino]

how to register complaint on upi udir system? @Abhishek012

 

[Abhishek012]

how to register complaint on upi udir system? @Abhishek012

Go to your UPI app help section or call your bank and register your complaint.

Note - i think CC link UPI is not implement yet on UPI UDIR system. This is only for bank account link UPI transactions.

Bank account link UPI transactions, you will easily get auto refund within 24-72 bank working hours or max 5 working days.

Also note - refund directly credited to your bank account/statement, no refund transaction history showing on 3rd party UPI apps.

 

[quino]

Go to your UPI app help section or call your bank and register your complaint.

there's no help section in the upi app. and the bank isn't capable of handling normal complaints, let alone upi reversal.

just to give an example, i recently wrote to their nodal officer on an unrelated matter, and got a call from someone on the nodal desk & she told me that the upi limit is 25k per transaction.

i'd hoped for an online system like rbi ombudsman portal. it seems i was over wishing.

 

[Abhishek012]

there's no help section in the upi app. and the bank isn't capable of handling normal complaints, let alone upi reversal.

just to give an example, i recently wrote to their nodal officer on an unrelated matter, and got a call from someone on the nodal desk & she told me that the upi limit is 25k per transaction.

i'd hoped for an online system like rbi ombudsman portal. it seems i was over wishing.

What's the problem ?

 

[quino]

What's the problem ?

the problem being per transaction limit is 1 lac for all banks. i myself have done upi transaction of 30k on their app. misinformation from the highest levels of the bank about such basic details

 

[mojo_jojo123]

how to raise dispute of CC link UPI transaction done by PayTM .. Merchant is telling money not received and in paytm app showing success

 

[Abhishek012]

how to raise dispute of CC link UPI transaction done by PayTM .. Merchant is telling money not received and in paytm app showing success

Bank . .

 

[mojo_jojo123]

Bank . .

My debit Bank has replied telling invalid UPI ref number

 

[Abhishek012]

My debit Bank has replied telling invalid UPI ref number

which transaction number you shared ? and your transaction details already available on your bank statement/credit card statement.

share your bank/card statement number, date, time and amount and apply chargeback.