IndusInd bank select account no longer zero MAB with legend card?

[Strange]

I have been debited 900rs as non maintenance charges despite having legend card linked to select account. Customer executive is refusing to refund charges and saying you have to maintain the account.
What to do now?
Customer executive was also unaware of this zero balance account(legend card with select account) and upon telling him about this feature also he was not ready to reverse the charge.
Also connecting to customer care executive is like wasting 1-2 hrs( no body picks the call).
I dont know how they are managing to run a bank with such a pathetic service and poor customer support.
They are confused in themselves about their product and offering.
I think we should stay away from this bank.

How did you connect to customer care? Can you share the steps as there is no option to connect to customer care.

 

[Sahil_07]

How did you connect to customer care? Can you share the steps as there is no option to connect to customer care.

You have been charged too ?

 

[Shashank Shekhar]

How did you connect to customer care? Can you share the steps as there is no option to connect to customer care.

Press 1 for banking
Then press 2 for debit card
Press 3 for reward points (After authentication)
Press 2 for redeem reward point
After that your call will automatically redirect to customer executive…
Otherwise there is no option..
This is how they allow to connect call😂😂😂
And remember patience has to be adhered ( may be 1 hr wait time)
And imagine person who attends dosent even know what you are trying to say and even don’t want to understand 😔😔😔😔
I think mailing will be best..
I ll mail and will tell about that.

 

[Strange]

Press 1 for banking
Then press 2 for debit card
Press 3 for reward points (After authentication)
Press 2 for redeem reward point
After that your call will automatically redirect to customer executive…
Otherwise there is no option..
This is how they allow to connect call😂😂😂
And remember patience has to be adhered ( may be 1 hr wait time)
And imagine person who attends dosent even know what you are trying to say and even don’t want to understand 😔😔😔😔
I think mailing will be best..
I ll mail and will tell about that.

Thanks.

@Gau₹av Finally, someone figured it out.

 

[Strange]

You have been charged too ?

Nope but I have lost access to Indus Net as I have been migrated to Indie NetBanking and there is no option to redeem debit card reward points as cash in Indie NetBanking.

 

[Gau₹av]

Thanks.

@Gau₹av Finally, someone figured it out.

Will try and report if it works. Have many pending issues with Sundas Bank

 

[Tamal]

Why all hassle for this corrupt management bank. Better to shift to other zero balance account available in the market

 

[Gau₹av]

I have been debited 900rs as non maintenance charges despite having legend card linked to select account. Customer executive is refusing to refund charges and saying you have to maintain the account.
What to do now?
Customer executive was also unaware of this zero balance account(legend card with select account) and upon telling him about this feature also he was not ready to reverse the charge.
Also connecting to customer care executive is like wasting 1-2 hrs( no body picks the call).
I dont know how they are managing to run a bank with such a pathetic service and poor customer support.
They are confused in themselves about their product and offering.
I think we should stay away from this bank.

Are your Legend card and account under SAME customer ID? Make sure no 2 separate customer IDs haven't been created by mistake (I've seen this case of some people). Also same mobile number in both?

 

[newIntern]

Are your Legend card and account under SAME customer ID? Make sure no 2 separate customer IDs haven't been created by mistake (I've seen this case of some people). Also same mobile number in both?

i have same customer ID, still got the SMS, i dont think any charge/penalty has been debited though

 

[Shashank Shekhar]

Are your Legend card and account under SAME customer ID? Make sure no 2 separate customer IDs haven't been created by mistake (I've seen this case of some people). Also same mobile number in both?

I had login using debit card net banking and then linked my legend credit card.
My select account and credit card is showing under same netbanking login ….
Still i got debited.
Do i need to do something else?

 

[pradeepG]

please search forum before posting. Indusind has this nature, their IT and Back-end is provided managed and maintained by Baba Aadam Limited. Every 6-10 months and at least once a year they do this drama like their servers have gone Ghajini. you can see swarm of these kind of posts time to time, even some of the times they have charged penalty to some users, which were all reversed when complained. So chill & make sure any one of the criteria is met for NIL maintenance fee. if penalty is charged, just proceed for refund.

 

[newIntern]

please search forum before posting. Indusind has this nature, their IT and Back-end is provided managed and maintained by Baba Aadam Limited. Every 6-10 months and at least once a year they do this drama like their servers have gone Ghajini. you can see swarm of these kind of posts time to time, even some of the times they have charged penalty to some users, which were all reversed when complained. So chill & make sure any one of the criteria is met for NIL maintenance fee. if penalty is charged, just proceed for refund.

one user tried complaining by calling customer care, and they denied the request. I think people should just send an email & that should sort it out.

 

[Gau₹av]

I had login using debit card net banking and then linked my legend credit card.
My select account and credit card is showing under same netbanking login ….
Still i got debited.
Do i need to do something else?

If it's showing under same netbanking that means customer ID is the same. What about mobile number? Same number in credit card and bank account right?

Then you should definitely complain to their Nodal officer and then RBI. (I think IndusInd doesn't have a PNO or is uncontactable)

 

[Strange]

I think IndusInd doesn't have a PNO or is uncontactable

Their Nodal officer is also the PNO. 🤣🤣

 

[Shashank Shekhar]

If it's showing under same netbanking that means customer ID is the same. What about mobile number? Same number in credit card and bank account right?

Then you should definitely complain to their Nodal officer and then RBI. (I think IndusInd doesn't have a PNO or is uncontactable)

Yes same mobile number in bank accout as well credit card.
Already mailed to their customer support , lets see what happens. Will update about that.