ICICI Family Banking

[xiddy]

How do I add my mothers' account to mine under family banking? I contacted her branch but they are trying to get me to open a brand new wealth account for her instead of linking her existing account to my Wealth account

 

[mrbanker]

Biggest problem with icici is they are not honest. Customer care said they don't know anything about wealth mgmt, contact branch.
Branch mein regular staff won't know anything, there will be one guy specific to wealth accounts. He won't tell anything clearly because he is trying to push products and maintain trv. Branch staff will try their maximum so that we don't get any benefits or upgrades free of cost. It is like we are asking something from their pockets. If at all anything is beneficial to customer we have to only go through website and fight with them to get our benefits. This community has better information than bank staff.

Call the customer care and ask for branch BM's name and mail. Send a properly worded mail to your BM and wait a couple of days for resolution. If they don't resolve your issue then post it on Twitter tagging their handles and quote you have already contacted the branch head and received no proper response. Twitter support will then take care of your issue and your BM's life would be made difficult until the issue is not resolved. This process has worked for me in the recent past to get my work done in ICICI, hope it helps you too.

 

[sauravkumar]

Bhai pta Lage toh btana...
Kab se me bhi ye try kar rha hun!!😑😑

 

[xiddy]

Bhai pta Lage toh btana...
Kab se me bhi ye try kar rha hun!!😑😑

Bhai maine customer care/RM, PNO, sab se puchke dekhliya. Sab bol rahe hai 5L ka cheque do aur account add ho jayega.

 

[NOOBY]

Bhai maine customer care/RM, PNO, sab se puchke dekhliya. Sab bol rahe hai 5L ka cheque do aur account add ho jayega.

even PNO is saying the same thing ???

damn!

 

[xiddy]

even PNO is saying the same thing ???

damn!

Yeah. I kept receiving the same response from wealth management CC. So I escalated the issue to the PNO. The next day I received a call from a lady, she told me she was from the escalation team, and then she told me to visit my branch to open a new wealth management account. She couldn't tell me how to link my mother's account to my existing account. It is just absurd.

 

[jack333]

Just do from imobile app. There is an option in services to link family members. They will automatically get wealth status if you have one

 

[NOOBY]

Yeah. I kept receiving the same response from wealth management CC. So I escalated the issue to the PNO. The next day I received a call from a lady, she told me she was from the escalation team, and then she told me to visit my branch to open a new wealth management account. She couldn't tell me how to link my mother's account to my existing account. It is just absurd.

Strange

have you checked link option on netbanking ?

EDIT: aah, jack333 mentioned the same thing

 

[mgforce]

@xiddy

Contact your RM and ask for Family Grouping form. I assume you are a Wealth Account Holder

Don;t remember exactly but it is a 1 page form, where you have put account details of 1 person (ideally the one with best account, he/she becomea head of Family Group) and then account details & signature of all other accounts which you want to be grouped.

PS: I did this 5-6 yrs back. It was a breeze

Family Savings Account: Open Savings Account For Your Family - ICICI Bank

A family savings account gives you a complete banking solution for your entire family. Enjoy the advantages of our specialised services curated for your whole family with ICICI family savings account.

www.icicibank.com

 

[kjs]

Welcome to ICICI .. Same issue i faced with Titanium Sal account..wanted to add a new account for my wife which would be 0 bal..Its clearly written on website that it allows to add 5 companion family members account with 0 balance..2 branches are declining it .. inspite of showing website page that states it ..Made it simple..will move sal to hdfc and hdfc is happily doing it for me..just visited branch today

Now switching bank accounts is simple ..dont stick and waste ur precious time behind all this..jist close it and open in some other bank ..

 

[techsearch]

Just do from imobile app. There is an option in services to link family members. They will automatically get wealth status if you have one

I have tried this and my service request is open for more than 10 days now...have you tried this, how much time does it take from iMobile ?

 

[jack333]

2-3 days

 

[0xfallup]

raised a request for my dads account...will my dad receive welcome kit? @jack333

 

[sauravkumar]

I have tried this and my service request is open for more than 10 days now...have you tried this, how much time does it take from iMobile ?

Could you please tell the exact name of Request and where to find it.

It will be even better if you can post a screenshot shot of this.😁😁

 

[EINSTEIN]

My branch asked me to maintain 25L in my account in order to add the other accounts in family banking. I did that for two months but still they couldn’t do that.

 

[EINSTEIN]

Could you please tell the exact name of Request and where to find it.

It will be even better if you can post a screenshot shot of this.😁😁

Login -> services from bottom -> account services -> request for family banking
Attaching screenshot for reference
This option has never worked for me your mileage may vary

 

[sauravkumar]

My branch asked me to maintain 25L in my account in order to add the other accounts in family banking. I did that for two months but still they couldn’t do that.

Are you maintaining 25L in FD or Savings??

 

[EINSTEIN]

Are you maintaining 25L in FD or Savings??

Savings

 

[techsearch]

how to see if family banking is enabled or not in iMobile ? where can i check family id.

They closed my service request but i haven't received any mail or message from them.

 

[jack333]

Check other accounts if they have been converted