Axis Magnus Axis suspended miles redemptions on my account

[arjunking]

Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.

 

[arjunking]

Found someone who has faced the same issue in past:

Need Help! Axis Account locked / Suspended.

Hello. We have been using Magnus since OCTOBER 2022. So far no issues. Every month we buy Amazon shoping, Amazon pay vouchers and other brand vouchers via Gift edge till the limit. Today while trying to log in to shows Account has been suspended / Activated. No Suspicious transaction. No...

www.technofino.in

 

[ARV]

Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.

Same with me, its saying account suspended. I have posted in another thread.

 

[saver-user]

same for me

 

[arjunking]

So based on the process shared by @AakashCJB
I have mailed them at premium.experience and opened a request on phone banking as well.
The burgundy/ reserve phone banking team tells me that it will be resolved in 1 working day and it should be able to login by tomorrow evening.

 

[saver-user]

s

So based on the process shared by @AakashCJB
I have mailed them at premium.experience and opened a request on phone banking as well.
The burgundy/ reserve phone banking team tells me that it will be resolved in 1 working day and it should be able to login by tomorrow evening.

i forgot the burgundy number. it would be great if you could share me. is it the 1860-419-5555?

 

[ARV]

s

i forgot the burgundy number. it would be great if you could share me. is it the 1860-419-5555?

18004190065, mentioned behind ur card as well

 

[arjunking]

s

i forgot the burgundy number. it would be great if you could share me. is it the 1860-419-5555?

1800-419-0065

 

[saver-user]

18004190065, mentioned behind ur card as well

thanks guys called them but turns out the guy was useless he made me write a mail on support

 

[SSMV]

s

i forgot the burgundy number. it would be great if you could share me. is it the 1860-419-5555?

18004190065

 

[saver-user]

mile balance is showing 0 on traveledge. goddamn this axis

 

[arjunking]

mile balance is showing 0 on traveledge. goddamn this axis

Yup but go edge rewards on netbanking. You will be able to see the whole balance.

 

[saver-user]

Yup but go edge rewards on netbanking. You will be able to see the whole balance.

waiting for the pno or premium reply. else the simplest way is rbi. tried that before and axis comes running to solve the issue

 

[arjunking]

@saver-user @ARV
Did you guys initiate any redemptions as well in the last few days as well?
If yes, then of what amount?

 

[ARV]

@saver-user @ARV
Did you guys initiate any redemptions as well in the last few days as well?
If yes, then of what amount?

Yes transferred 20k on 9th Krisflyer

 

[saver-user]

@saver-user @ARV
Did you guys initiate any redemptions as well in the last few days as well?
If yes, then of what amount?

no.. none. i have 2L+ points sitting in my account. using magnus for a long time. hit milestone 8-9 times

 

[saver-user]

was saving them up for vacation.. never seen anything worse than axis

 

[Rohan]

Axis = Heart attack 💔

 

[ARV]

Fortunately i had transferred all the points about 1K was remaining but yet to receive 75K points

 

[saver-user]

Fortunately i had transferred all the points about 1K was remaining but yet to receive 75K points

lets wait 3-4 days for mail from pno if that doesnt work. will send complaint to rbi. guessing too many complaints will lead to serious action