Dear friends,
I have noticed several threads discussing the same issue, and while it seems most problems have been resolved, mine appears to be a bit more complex. I hold Axis Magnus and Atlas credit cards, and for the past 20-30 days, I have been attempting to transfer points to Accor without success. I've made nearly 10 attempts so far. When initiating the transfer, I receive an email confirming the process is underway. However, after a couple of days, the transfer fails, and the points reappear in my account.
I raised this concern to the attention of premium.experience@axisbank.com. After waiting for a few days, they directed me to approach traveledge.support@axisbank.com. I have also raised the issue with Travel Edge directly. Currently, my emails are being sent to both of their addresses, but I have not received any resolution so far.
Every 2-3 days, I receive an email from Axis apologizing for the delay, stating that their backend team is actively working on resolving the issue. During a conversation with one of their executives, I was informed that the matter has been escalated to the next level, but unfortunately, no specific timelines for resolution were provided.
I would like to inquire:
I have noticed several threads discussing the same issue, and while it seems most problems have been resolved, mine appears to be a bit more complex. I hold Axis Magnus and Atlas credit cards, and for the past 20-30 days, I have been attempting to transfer points to Accor without success. I've made nearly 10 attempts so far. When initiating the transfer, I receive an email confirming the process is underway. However, after a couple of days, the transfer fails, and the points reappear in my account.
I raised this concern to the attention of premium.experience@axisbank.com. After waiting for a few days, they directed me to approach traveledge.support@axisbank.com. I have also raised the issue with Travel Edge directly. Currently, my emails are being sent to both of their addresses, but I have not received any resolution so far.
Every 2-3 days, I receive an email from Axis apologizing for the delay, stating that their backend team is actively working on resolving the issue. During a conversation with one of their executives, I was informed that the matter has been escalated to the next level, but unfortunately, no specific timelines for resolution were provided.
I would like to inquire:
- Is anyone else currently experiencing a similar issue?
- If you have encountered a similar problem in the past and resolved, how was it resolved?
