AU Xcite Ultra to Zenith

[suneelkumar206@]

I applied for AU credit card using swipe up with HDFC DCB of 5L limits but got Xcite Ultra of 7.5L. I wanted Zenith hence I left the application next day agent called me & told me that please do vkyc after getting card you can upgrade for Zenith basis on employer. But now customer care is denying that no upgrade is possible from Xcite.

Please suggest

 

[Chaitanya-a]

Customer care guy is right. You can't Upgrade from Xcite to Zenith easily. The kyc guy lied just to complete his work and get commission.

 

[suneelkumar206@]

Customer care guy is right. You can't Upgrade from Xcite to Zenith easily. The kyc guy lied just to complete his work and get commission.

Nothing can be done now?

 

[Chaitanya-a]

Nothing can be done now?

AU has very rigid policies. Only option is to close existing card and apply afresh. But again, there's no surity of Zenith.

 

[pprakash11]

Nothing can be done now?

Wait for at least 06 months for upgrade.

 

[vaibhav111]

Nothing can be done now?

use the card for 6th months plus.. then try

 

[4uziaul]

Once you close this card, you won't be able to apply for another AU card. Consider upgrading to the Zenith card after six months.

 

[pprakash11]

AU has very rigid policies. Only option is to close existing card and apply afresh. But again, there's no surity of Zenith.

If One closes his/her AU Card, then AU doesn't give CC to him/her ever.

Verdict: DON'T CLOSE YOUR AU CARD!

 

[pprakash11]

@Chaitanya-a @4uziaul

Sab ke sab maidan me kood pade buzz ki help karne 🤣🤣🤣

 

[Chaitanya-a]

If One closes his/her AU Card, then AU doesn't give CC to him/her ever.

Verdict: DON'T CLOSE YOUR AU CARD!

 

[deep@vie]

If One closes his/her AU Card, then AU doesn't give CC to him/her ever.

Verdict: DON'T CLOSE YOUR AU CARD!

Correct, AU doesn't issue card again

 

[deep@vie]

Once you close this card, you won't be able to apply for another AU card. Consider upgrading to the Zenith card after six months.

That's the only possible resolution, if they don't oblige, do let me know🤣

 

[imdjay]

Yes, AU doesn't issue card again

 

[deep@vie]

AU has very rigid policies. Only option is to close existing card and apply afresh. But again, there's no surity of Zenith.

Leave it if someone closes their account AU doesn't issue a card to them as well. #JustAUthings

 

[Desu Sarath]

Yes, Zenith is gone now as per customer care. Only Zenith + that too paid.

 

[codenerd]

These weird people gave me xcite ace instead of ultra. Also never received any cashback on any spending via my card. Already been 6 months or so. Need to upgrade. Have 3.5L limit on my current card. Any suggestions? Also I can't avail the employer benefit as it's not listed.

 

[pprakash11]

These weird people gave me xcite ace instead of ultra. Also never received any cashback on any spending via my card. Already been 6 months or so. Need to upgrade. Have 3.5L limit on my current card. Any suggestions? Also I can't avail the employer benefit as it's not listed.

I’m on the same boat. I have never earned any cashback through AU Xcite ACE, bcz minimum spends we are not reaching. I have got 4.05L limit, seriously wanted to upgrade to another variant, waiting for 6 months period.

I occasionally use it for dominos

 

[codenerd]

I’m on the same boat. I have never earned any cashback through AU Xcite ACE, bcz minimum spends we are not reaching. I have got 4.05L limit, seriously wanted to upgrade to another variant, waiting for 6 months period.

I occasionally use it for dominos

Abh inlog ka twitter pe band bajana hoga. Also their spend thing that you mentioned starts from 7.5k i think. In my case I have even done that and yet received zero benefits.

 

[pprakash11]

Abh inlog ka twitter pe band bajana hoga. Also their spend thing that you mentioned starts from 7.5k i think. In my case I have even done that and yet received zero benefits.

July me mila tha card, waiting for January so that at least request kar saku for Zenith

 

[codenerd]

July me mila tha card, waiting for January so that at least request kar saku for Zenith

Copy paste this. I just sent this to AU Bank!

EMAIL:
To:

creditcard.support@aubank.in, creditcard.priority@aubank.in, customercare@rewardz.aubank.in, customercare@aubank.in
cc:	pno@aubank.in

Subject: Urgent: Severe Dissatisfaction and Unresolved Issues with Credit Card Account

Dear AU Bank Customer Service Team,

I hope this email finds you well. I am writing to express my extreme dissatisfaction and frustration regarding the numerous issues I have faced with my AU Bank credit card account.

Firstly, I was initially offered a credit limit of 5 lakh INR, as per the terms agreed upon during the application process. However, upon receiving the card, I was shocked to discover that the actual credit limit allocated to me is only 3.5 lakh INR. This significant discrepancy is unacceptable and goes against the terms we agreed upon.

Furthermore, during the application process, I was promised a lifetime free AU Zenith credit card. To my surprise, upon completion of the application, I found that I was issued an AU Xcite Ace credit card instead. This is a clear breach of trust and misrepresentation of the product I applied for.

Additionally, I have diligently reviewed my card statements and have not received any cashback as per the benefits associated with the AU Xcite Ace credit card, as advertised on your website under AU Swipe UP. This not only raises concerns about the transparency of the information provided but also questions the reliability of the services offered.

Despite multiple attempts to address these issues through various channels, I have been asked to wait for a resolution for six months. Regrettably, even after numerous communications and the passage of considerable time, none of the aforementioned problems have been rectified.

I am extremely disappointed and disgusted by the errors and inconsistencies in the services provided by AU Bank. As a valued customer, I expect the utmost professionalism and adherence to the commitments made during the application process.

I urge you to investigate these matters promptly and provide a comprehensive resolution to the problems I have highlighted. I insist on a clear and transparent explanation for the discrepancies in the credit limit, the change in the credit card type, and the non-receipt of cashback as promised.

If these matters are not addressed to my satisfaction within a reasonable timeframe, I may be compelled to escalate this issue to the relevant regulatory authorities and explore legal avenues to protect my rights as a consumer.

I trust that AU Bank takes this matter seriously and resolves it promptly to restore my confidence in your institution.

Sincerely,
Your name
(Registered Mobile Number)



UPDATE THE EMAIL AS PER YOUR NEED!
FYI:

Discover AU Bank Xcite Ace Credit Card- Features & Tips

Apply For AU Bank Xcite Ace Credit Card and allow entry to airport lounges, fuel surcharge reductions, and cashback on transactions, & other benefits.

cardinsider.com