Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[kapsshah42]

Yes I am emailing them everyday.

Atlas card is working fine.
Only reward points cannot be opened and edge miles are showing as zero. (Previous edge miles were already converted)

For two spends done while the Edge miles were blocked, there are no edge miles credited.
will the edge miles come after the card is unblocked after 5 days or NEVER?

You will miles for spends once unblocked so keep on trying. It just needs to land with some good executive who promptly unblocks it.

 

[Vasuki]

You will miles for spends once unblocked so keep on trying. It just needs to land with some good executive who promptly unblocks it.

Too much a hassle man

 

[kapsshah42]

Too much a hassle man

but thts the only wat to save ur hard earned points before capping begins.

 

[Deathsnatcher]

Spend as much as u can devl coming sooner than faster just 4 days left lol

 

[Vasuki]

but thts the only wat to save ur hard earned points before capping begins.

PPL won't trust axis again

 

[Vasuki]

Spend as much as u can devl coming sooner than faster just 4 days left lol

True .. .

 

[rogerthat]

Its been a week since I initiated transfer of Miles to Qatar and still in process.

 

[Vasuki]

Its been a week since I initiated transfer of Miles to Qatar and still in process.

@anirban.choudhury . .

 

[nrj1007]

Axis told me my documents are missing. I sent 6 mails to ask for which txn documents are missing. They didn't tell so I used B&R to unblock my account and transferred all my points 10 days ago.
Today Axis called me and said your edge account is unblocked.

 

[Predator]

I shared invoices today morning and received a response from Axis after sometime saying these are insufficient proofs, share all relevant details with customer name on it

Seems like they are unblocking for all now.

SS1: they rejected the proofs shared by me and asked for proper proof/invoices
SS2: received mail today that account would be unblocked soon (Its already unblocked btw 😊 )

I haven't shared anything with them after that as I had already transferred EMs and was ready to face cancellation but don't know what happened to Axis guys and now they are looking forward to my continued patronage.
SS 1:
SS 2:

 

[Akki12]

Anyone could you please let me know where should i transfer my Axis Atlas 22k Points ..i have future plans for southeast asia..Actually i have already parked 38k Points in Accor..so which is better for air tickets?

 

[SuperKnight]

Anyone could you please let me know where should i transfer my Axis Atlas 22k Points ..i have future plans for southeast asia..Actually i have already parked 38k Points in Accor..so which is better for air tickets?

You can look for Singapore Airlines or JAL ..
however it would be cheaper to book directly unless u wish to book Business class.. so park remaining in Accor only

 

[Akki12]

You can look for Singapore Airlines or JAL ..
however it would be cheaper to book directly unless u wish to book Business class.. so park remaining in Accor only

Thanks for sharing..Economy will be my only preference..Except southeast Asia, for other Air travel what is best better, Air Canada or United?

 

[SuperKnight]

Thanks for sharing..Economy will be my only preference..Except southeast Asia, for other Air travel what is best better, Air Canada or United?

United
..................
Plus 3 words

 

[Akki12]

United
..................
Plus 3 words

Sorry for my dumbness, but what do you mean by Plus 3 Words?

 

[Quiksilver27]

Sorry for my dumbness, but what do you mean by Plus 3 Words?

he means that "plus 3 words" is only a filler as the forum has min 3 words policy.. so read answer only as "United"

 

[malavkarkar]

It's surprising that Axis Bank unblocked all(?) accounts on the date of devaluation.

 

[basant]

It's surprising that Axis Bank unblocked all(?) accounts on the date of devaluation.

This was masterplan by axis to stop people from looting them till devaluation date.
🤣🤣

 

[nrj1007]

But they unblocked before 20 April.

 

[sharad131]

So...are we sure ALL cards are unblocked....even those who didnt submit invoices???