yes they charged on 02 cardsYou bought on 1 card but they charged on 2 different cards?
Not expected such silly mistake from Amex. 😅 Keep us updated with the progress..May be they are also looking for the exact RCA and resolve it on priority for all affected.yes they charged on 02 cards
Request raised once only ..same reference no is used for follow up. i got only 10k points . emailed also 3-4 days ago but even not received any acknowledgement mail.Was the request raised just once or twice? Also, did you get 10K points or 20K?
Also, I would suggest writing an email or getting on-call support, they seem to be somewhat better in terms of service.
I really wonder why?It is becoming less premium these days. It use to be Iphone of Credit Cards.