Amex support getting worst

[Ksunnylove]

Amex charged my two cards for 10k points purchased. Complaint raised on 21st dec still they need 5-6 days to review this. is this the support amex is boasted about?

 

[NAB]

You bought on 1 card but they charged on 2 different cards?

 

[Ksunnylove]

You bought on 1 card but they charged on 2 different cards?

yes they charged on 02 cards

 

[NAB]

yes they charged on 02 cards

Not expected such silly mistake from Amex. 😅 Keep us updated with the progress..May be they are also looking for the exact RCA and resolve it on priority for all affected.

 

[sxchzy]

this will tend to happen when they start to cater to more people

 

[coolguy1]

Was the request raised just once or twice? Also, did you get 10K points or 20K?

Also, I would suggest writing an email or getting on-call support, they seem to be somewhat better in terms of service.

 

[Ksunnylove]

Was the request raised just once or twice? Also, did you get 10K points or 20K?

Also, I would suggest writing an email or getting on-call support, they seem to be somewhat better in terms of service.

Request raised once only ..same reference no is used for follow up. i got only 10k points . emailed also 3-4 days ago but even not received any acknowledgement mail.

 

[Walter White]

Dealing with Amex customer care these days: 😜

 

[abhiver]

It is becoming less premium these days. It use to be Iphone of Credit Cards.

 

[Superxan]

It is becoming less premium these days. It use to be Iphone of Credit Cards.

I really wonder why?

*stares at the signature*

 

[jamesdolan]

These guys are no better than axis bank customer care team, only difference is on some things like retention and fee reversal amex india tells their callers to be generous. When it comes to actual issues amex reps are as clueless or more clueless than the idiots at axis bank