Went to branch where after a wait I got to meet Customer Experience Officer. She says the branch is new and there is no credit cards person in the branch and so they can't take any form!
This is the form.Went to branch where after a wait I got to meet Customer Experience Officer. She says the branch is new and there is no credit cards person in the branch and so they can't take any form!
She asked me to call phone banking, who say they can't do anything--go to ATM or branch!
Went to branch where after a wait I got to meet Customer Experience Officer. She says the branch is new and there is no credit cards person in the branch and so they can't take any form!
She asked me to call phone banking, who say they can't do anything--go to ATM or branch!
No. Had written back to customer care and they are still working on it.
yes you can just get the form https://www.hdfcbank.com/content/bb...ersonal/Add-on-application-form-15-2-2022.pdf and go to nearest branch with kyc of add on user. pan uid and photo too need to sign the form too
Very true. There is huge difference in ICICI and HDFC customer services.HDFC certainly takes their time to work on things! Can hardly call themselves nimble. I see ICICI is far more responsive and quicker. I raised a query regarding reward points on ICICI and the phone banker said she couldn't get the data now and that SHE WOULD CALL BACK.
I thought I heard wrong -- I asked, "You want me to call back later, right?"
She said no, she would. I thought, what rubbish, who calls back from Indian banks and forgot about it.
2 days later she actually called back and gave me the info I was looking for.
3 days after I visited the branch and they said they had no clue, the HDFC Customer Experience officer who promised to call me back since she had no answers at the branch is still to call me back. I'm sure she will call me for investments when her monthly target is due at the end of the month though.
HDFC Cards customer care is now asking to fill a form and send it to Chennai for change of mobile number. Same form that @sm9811911 had recommended. I have replied back (copying priority redressal) that I would not be interested to put in more time and energy on this. If they have an easy way out, its fine, otherwise lets leave it.
Another worry is their technical system. The form asks for details of Primary card. If I still fill-up details of add-on card and request to change mobile number, then not sure, if the number would get updated for primary as well, OR, the spends on the add-on card wont get counted in the primary card account.
I suggest fill the form with add on details and send to grievance.cc email. Say something you tried to send offline but form is lost etc.HDFC Cards customer care is now asking to fill a form and send it to Chennai for change of mobile number. Same form that @sm9811911 had recommended. I have replied back (copying priority redressal) that I would not be interested to put in more time and energy on this. If they have an easy way out, its fine, otherwise lets leave it.
Another worry is their technical system. The form asks for details of Primary card. If I still fill-up details of add-on card and request to change mobile number, then not sure, if the number would get updated for primary as well, OR, the spends on the add-on card wont get counted in the primary card account.
This form worked. Signed and emailed to grievance team (escalation guys did not resolve; so raised the complaint to grievance team).
Now, UPI is working for add on holder on his number?
You will be able to change limit etc in your online banking
upi is working?
