Complained against HDFC RM. What should be my next step?

[Transpointer]

3 days ago I complained to HDFC Preferred customer care that I wanted a physical RM because my current virtual one takes a day to call back. Talks extremely lazily and half in Gujarati which pisses me off since I hate the way she talks and I have a hard time understanding her.
She took a year and 3 branch visits to complain to get my mom linked in my family account.
Sent me the incorrect form for Joint owner instead when I wanted to change my name in the bank.
Only called so that I could give her that positive feedback on mail.

Now I have received 13-18 calls in the last two days. I am not picking up since I don’t want to deal with her bullshit. I have complained to PNO today and said that I will be moving my assets to Axis if I keep having this trouble.
What confuses me is that HDFC tells the RM about a customer’s complaints towards them which would make their behavior even worse towards that particular customer in the future, who is me in this case. What can be done? I have about 65lk in FD in this bank.

 

[Pollex]

BTW a true Telugu craves gongura and avakaya not biriyani.

Wow. the 2nd one looks like achaar tbh.

 

[Pollex]

I am vegetarian and can't stand biriyani smell.

good for the environment.

 

[techt]

Wow. the 2nd one looks like achaar tbh.

Achaar but preparation style is different. Daal (toor) and sambhar have daal but the preparation is different likewise.

 

[Transpointer]

Update: Today got a call from my Branch Manager telling me he’d get it done and assign a Physical RM. Also asked if he could close the previous complaint on my behalf. I said yes since he has a good relationship with my parents and seems to be good at getting work done. He said that you could always just save my number and call me when you have any problem I will look into it and help.

He also upgraded my account to Imperia.

I could always just raise another complaint to MD/CEO desk if he fails to do it. Can just raise old request id again.

 

[Transpointer]

Another update: Also received call from cluster head of old RM stating that request received and RM for me and my parents will be changed to Physical RM.

 

[Trust Me]

And here I am with 12lakh MB+. My universe is different from your universe.

--- And my universe is different from (and smaller still than) yours!

You at least have that '+' to hang on to (for whatever that is worth)!
.

 

[ontherocks]

That's sad dude
Even after 75lk

75lk m to bm pairo mai gir jaana chaiye tha

It also depends on the particular branch's customer base. If the branch has lots of HNI/UHNI accounts, you are a nobody to them even with that kind of NRV. You need to take the initiative and push them to get things done. Best option is to transfer to a newly opened branch.

 

[doraemon]

It also depends on the particular branch's customer base. If the branch has lots of HNI/UHNI accounts, you are a nobody to them even with that kind of NRV. You need to take the initiative and push them to get things done. Best option is to transfer to a newly opened branch.

Yeah that may be the case
Mine is a year old branch

 

[doraemon]

Another update: Also received call from cluster head of old RM stating that request received and RM for me and my parents will be changed to Physical RM.

Congratulations 🎉
BM's are great
RM is useless (shampoo Lelo sabun lelo person)

 

[its_karan]

It also depends on the particular branch's customer base. If the branch has lots of HNI/UHNI accounts, you are a nobody to them even with that kind of NRV. You need to take the initiative and push them to get things done. Best option is to transfer to a newly opened branch.

Change the Branch to a Rural or Semi Urban Category

CISBI

Less Business/Newly Formed = More Value

 

[Transpointer]

Change the Branch to a Rural or Semi Urban Category

CISBI

Less Business/Newly Formed = More Value

I don’t live anywhere near a semi urban/rural area so I don’t think it will be worth traveling 10-15km when I have to visit the branch.

 

[techt]

I don’t live anywhere near a semi urban/rural area so I don’t think it will be worth traveling 10-15km when I have to visit the branch.

Then you need a transporter to move to a serviceable areas.

 

[SplendorSuperman]

Then you need a transporter to move to a serviceable areas.

The Transporter

 

[vine]

@Transpointer and others,

If your experience was bad, it was bad. Please do not feeling guilty about something which is your need and if it did not meet your need, then you have the right to complain as a customer.
What happens to the RM is not your problem. We should not worry about something which is not in your control.
With this big FD, you are not a regular customer.
Get LTF Infinia for every family member, and get a LTF locker as well.
If you don't ask, they won't give.
You can also change the branch online, and change your account to Imperia, on the phone, no need to visit the branch

 

[Transpointer]

@Transpointer and others,

If your experience was bad, it was bad. Please do not feeling guilty about something which is your need and if it did not meet your need, then you have the right to complain as a customer.
What happens to the RM is not your problem. We should not worry about something which is not in your control.
With this big FD, you are not a regular customer.
Get LTF Infinia for every family member, and get a LTF locker as well.
If you don't ask, they won't give.
You can also change the branch online, and change your account to Imperia, on the phone, no need to visit the branch

I do agree with everything you said. Thanks for the reassurances. I have DCB Metal right now and will slowly put pressure on BM to get Infinia. My mom and dad already have it. Dad’s one is LTF too but I am not too adamant about it yet since I am still only 19 and my spends in the last 6 months have only been 4 lakhs.