Axis Airtel Card cashback blunder.

[Nubar]

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now.

Refer to the screenshot below. The only payment in this month was for my electricity bill of Rs 1595 and cashback shown is Rs 300 whereas it should have been Rs 159.5.



Fellow community members, I would request you to keep above in mind while getting this card or wait till Axis settles these reporting issues with Airtel.

 

[RajBlr]

1st CB finally received(SMS)for the last bill statement or so, will get to know when it is offset in the upcoming bill.

 

[pprakash11]

1st CB finally received(SMS)for the last bill statement or so, will get to know when it is offset in the upcoming bill.

You will have to pay "Current Outstanding - 600 "
in the bill to be generated on 12th April.

 

[RajBlr]

You will have to pay "Current Outstanding - 600 "
in the bill to be generated on 12th April.

Cool, yes I do see in the axis app that 600 is credited, then bill will come as you mentioned 👍

 

[pprakash11]

Cool, yes I do see in the axis app that 600 is credited, then bill will come as you mentioned 👍

Yeah!!

 

[sanchit9282]

I get CB for airtel bills through app. no longer able to book LPG or pay electric bill via app. So switched to other options for these.

Any changes here?
I'm facing the same issue. Getting technical error while trying to make payment of Electricity & Broadband bill on airtel app using airtel axis card.
How can this be resolved?

 

[sanchit9282]

I just tried after seeing this message and was able to pay my EB bill with no issues in Airtel Thanks app

How did you manage to get the bills paid? Did you do anything to make it work?

 

[VISHESH_BANSAL]

How did you manage to get the bills paid? Did you do anything to make it work?

Enable Personalize your experience
If you are getting this UI while paying the bills then you will not face any issue

 

[sanchit9282]

Enable Personalize your experience
If you are getting this UI while paying the bills then you will not face any issue

I am getting the following errors.

 

[VISHESH_BANSAL]

I am getting the following errors.

Refer My previous post.
I am again repeating enable personalize experience.
You will get a pop for same and enable it.
When you enter in Bill pay section or click electricity you will get pop up for enabling Personalize experience.

Enable it.

 

[sanchit9282]

Refer My previous post.
I am again repeating enable personalize experience.
You will get a pop for same and enable it.
When you enter in Bill pay section or click electricity you will get pop up for enabling Personalize experience.

Enable it.

I thought enabling personalization is just for blank page error.
I was now able to make the bill payment immediately after enabling personalization experience.
Thanks alot for the update. It was really helpful.

 

[WandereR]

I get CB for airtel bills through app. no longer able to book LPG or pay electric bill via app. So switched to other options for these.

I booked lpg on 4th April. Gave error at first but processed in 2nd attempt.

 

[panchabhut]

Refer My previous post.
I am again repeating enable personalize experience.
You will get a pop for same and enable it.
When you enter in Bill pay section or click electricity you will get pop up for enabling Personalize experience.

Enable it.

For me even after enabling this, only airtel bill payment works, utility payment does not work with my Realme1. Strangely, when I installed the app on my chromebook, it worked, though the app is clearly not customised for chromebook.

 

[sri222]

Refer My previous post.
I am again repeating enable personalize experience.
You will get a pop for same and enable it.
When you enter in Bill pay section or click electricity you will get pop up for enabling Personalize experience.

Enable it.

Thanks. I was getting technical error while booking Gas cylinder from few months but now there is no error after allowing 'Personalise your experience'.

 

[sri222]

While doing recharge, I was getting merchant name 'Airtel' and got 25%.
Now While booking Gas cylinder also, I'm getting merchant name 'Airtel'. So whether it's also comes under 25% or 10% ?
Recently if anyone booked Gas cylinder, what was the merchant name in SMS and statement ?

 

[RajBlr]

While doing recharge, I was getting merchant name 'Airtel' and got 25%.
Now While booking Gas cylinder also, I'm getting merchant name 'Airtel'. So whether it's also comes under 25% or 10% ?
Recently if anyone booked Gas cylinder, what was the merchant name in SMS and statement ?

They may be doing it with sub-category or so.

Meaning if you go to transactions in Airtel Thanks app, you will find all airtel bills under recharge category

But gas cylinder and EB all will show under Utilities with type as Gas or electricity etc.,

 

[panchabhut]

While doing recharge, I was getting merchant name 'Airtel' and got 25%.
Now While booking Gas cylinder also, I'm getting merchant name 'Airtel'. So whether it's also comes under 25% or 10% ?
Recently if anyone booked Gas cylinder, what was the merchant name in SMS and statement ?

Axis gives cashback based on merchant name - Airtel Gurgaon - clubbed for 25% max 300. Airtel Mumbai - 10%.

 

[sri222]

Axis gives cashback based on merchant name - Airtel Gurgaon - clubbed for 25% max 300. Airtel Mumbai - 10%.

Airtel Gurgaon/Mumbai, we will know only once transaction gets settled.

 

[VISHESH_BANSAL]

Axis gives cashback based on merchant name - Airtel Gurgaon - clubbed for 25% max 300. Airtel Mumbai - 10%.

Now It is changed.
After You allow Personalize Experience, you will get:-

AIRTEL, GURGAON -25% Cashback.
On OTP Page "AIRTEL"

Airtel, GURGAON- 10% Cashback.
On OTP Page "Airtel"

 

[panchabhut]

Now It is changed.
After You allow Personalize Experience, you will get:-

AIRTEL, GURGAON -25% Cashback.
On OTP Page "AIRTEL"

Airtel, GURGAON- 10% Cashback.
On OTP Page "Airtel"

using card for last 1 yr. in all stmt till this mth, airtel gurgaon is considered for 25%, airtel mumbai is considered for 10%

 

[Chaitanya-a]

using card for last 1 yr. in all stmt till this mth, airtel gurgaon is considered for 25%, airtel mumbai is considered for 10%

Recently it has been changed. From last month only.