Zomato RBL Edition Black Credit Card Upgrade - Step By Step Guide

[TechnoFino]

I have tried many possible options for upgrading my Zomato RBL Edition Classic credit card to Edition Black variant in last few months, but failed.
Tried messaging edition twitter team, RBL Bank, but nothing worked. - RBL is not issuing Zomato RBL Edition Black credit card as of now.
The card was being issued on the mastercard network, so I thought that could be the reason.
Recently, RBI lifted ban on Mastercard (16th June), on 18th June, 2022 I sent an email to RBL Bank grievance team requesting them to upgrade my existing Zomato RBL Edition Classic Credit Card to Zomato RBL Edition Black Credit Card.
I didn't received any call/sms/email from RBL Bank till now, but they have upgraded my existing credit card to Edition Black variant.
I was randomly checking my RBL Bank application, and found a new card was reflecting on my app.



The name of the card was Edition, so I was not sure if its edition black or RBL changed my card from visa edition classic to mastercard edition classic.
So, I tried checking benefit section, and found "10 edition cash for every Rs. 100 spent on dining", that's it... Only Edition Black offer 10% value back on dining.


If you Want To Upgrade To Zomato Edition Black Card-
1. First get Zomato RBL Edition Classic Credit Card, If you want to know more about how to get Edition Classic card invitation, or Normal RBL Card to Zomato Edition Classic Card Upgrade, Follow This Thread - Steps for getting invite for RBL Zomato Edition CC
2. After getting Zomato RBL Edition Classic credit card, email RBL Bank grievance team, (All Bank Credit Card Department Email IDs Here) and request them to upgrade your RBL Zomato Edition Classic Credit Card to RBL Zomato Edition Black Credit Card.
If you are lucky enough, you'll get Black card (Not Amex Black 😛 , RBL Zomato Black) soon.

Edit: RBL Bank issued me LTF Black, but it's depends on your relationship, they might not offer LTF to everyone. I'll suggest to get black first if you really want this card, don't push too much for LTF.
Disclaimer- This process worked for me, doesn't mean it will work for you either. Try your luck.
All The Best!

Edit- RBL issuing zomato rbl edition black credit card on mastercard network.

 

[Harry1]

So doesn't the cashback gets credited as RBL Cash in Zomato as credits?

You have both options for black card.

 

[Francis@Aj]

I don’t know whether they are giving Pro Plus membership with the card or not because last I checked with Zomato, they are bringing some changes to their Pro Plus program and hence it is not available for purchase/renewal.

I am not sure but last month (May) I purchased the pro plus. Yesterday in Zomato pro chat they told its like some invite based so asked to continue the pro plus membership ( I asked for cancelling the pro plus membership)

 

[alphadark7]

Sumanta, Should we escalate it to Level 3 Grievance redressal if we don't get a response from Level 2?

 

[TechnoFino]

Sumanta, Should we escalate it to Level 3 Grievance redressal if we don't get a response from Level 2?

Absolutely

 

[Fanny]

Can someone list down the benefits of Black in comparison to Classic?
I am aware on 2 of them:
1. It offers Zomato Pro Plus membership instead of just Pro with the card.
2. It offers 10 RBL Cash on every Rs. 100 spent on restaurants.
Apart from these and compared to Classic, is the Black variant having any other difference in benefits offered, and is it worth the upgrade?
Also, will it automatically reflect in the Zomato app post upgrade?

2 edition cash instead of 1.5 on online transactions
1.5 edition cash instead of 1 on offline transactions
It also has few lounge access
Bms offer also available

 

[viveksingh1005]

Main benefit is cb can be used for statement settlement

IT IS NO longer the case .Now u cant covert it into statmenent credit otherwise this would have been wonderful
they changed this feature now

 

[AA007]

Has anyone tried using the classic card at restaurants in international locations? Does this card offer 5% cashback for international Dining as well or only in India?

 

[SoggypastA]

On Twitter zomato saying card isn't available.

No upgrade offer 😑

 

[ChurningNoob]

Same for me as well. Sent multiple emails, follow ups also spent 30 minutes on call with credit card team but they denied any upgrade option. Said they are not providing any black edition apparently only zomato will help.

 

[sanchit9282]

Got the same response of no upgrade offer available for me yet. Anyone any idea on how to get it?

 

[ChurningNoob]

Looks like we all have to wait longer, maybe @TechnoFino is their VIP customer or maybe lucky.

 

[devmallya]

They're probably overwhelmed with requests after this got out... just have to wait it out until they make it available.

 

[SoggypastA]

Only thing I want to know is it will be ltf or chargeable. RBL card support only copy pastes its replies. I'm going for black only if it is offered ltf.

 

[devmallya]

Don't think it'll be offered LTF in general - perhaps some lucky folks may get. RBL has to make money no, so they can give some more loans to big defaulters

 

[Francis@Aj]

I got a call today, they are asking to check with Zomato app, if its eligible it will be notified in the app. They denied saying its Zomata part to upgrade. Even got the mail as well. I guess we will have to wait .

 

[alphadark7]

I got a call today as well and they said they checked internally but they can't upgrade for now, and then they sent a mail that it can't be done for now

 

[sahil624]

Same for me as well!

 

[CaptArcadian]

Hi,

Mailed them and they directly refused

Rgds,
Rituraj

 

[tkdhang]

RBL Bank saying the same thing to everyone. Same said to me as well. Guess we have to wait for some time as RBL is getting bombarded with upgrade request from all users.

 

[Harry1]

Same here.

RBL Bank saying the same thing to everyone. Same said to me as well. Guess we have to wait for some time as RBL is getting bombarded with upgrade request from all users.