Yes Bank applied LTF but annual fee charged

[Amish]

Hello everyone.

I had applied for Yes First Exclusive card as it was LTF (informed by Agent).

However, I can see annual fee being charged in my statement.

Please let me know what step I can take ahead.

 

[gautampai]

Ah yes! You fell into the classic trap of YesBank sales agent. I had suffered the same with prosperity rewards plus card.

If you have any call recording/ WhatsApp chat proof of the agent saying you'll get LTF card, then call customer care and say you were told you would get a LTF card but now there are charges and ask them to make it LTF. If they don't budge(which they usually don't) ask them to raise a complaint of mis-selling and put a mail to grievance redressal/nodal officer as well.
The sales agent will then call you and beg you to take the complaint back. If you have the proofs as told earlier, send those to grievance mail or nodal officer. Let them decide what to do and even then if they don't make it LTF, after 30 days from the first mail raise a complaint in RBI Ombudsman portal regarding mis-selling.

 

[gautampai]

Just one question though, while applying there was a stage where a SMS is sent with OTP. In that sms clearly the annual charges will be mentioned , did you not notice that?

 

[Amish]

Just one question though, while applying there was a stage where a SMS is sent with OTP. In that sms clearly the annual charges will be mentioned , did you not notice that?

Ah Yes!! I can see a message stating that charges of 1999 will be waived off if I spend 40k within 30 days of card set up.

I did miss this.

But i have never been told this by the agent on call.

I don't have any call recording either.

 

[KingAAR]

Ah Yes!! I can see a message stating that charges of 1999 will be waived off if I spend 40k within 30 days of card set up.

I did miss this.

But i have never been told this by the agent on call.

I don't have any call recording either.

they missell products saying ltf, in fact they dont say anything about waiver but what they actually talk abt is waive
i feel uneducated ppl are in the sales dept of Yass bank

 

[gautampai]

Ah Yes!! I can see a message stating that charges of 1999 will be waived off if I spend 40k within 30 days of card set up.

I did miss this.

But i have never been told this by the agent on call.

I don't have any call recording either.

Didn't the agent text you in WhatsApp or something?
If not , then it is going to be very tough to put forward your case.
Nevertheless, try raising complaint through customer care, it's going to be your words versus their words though.

 

[gautampai]

they missell products saying ltf, in fact they dont say anything about waiver but what they actually talk abt is waive
i feel uneducated ppl are in the sales dept of Yass bank

Yeah, I feel the same. The agent that helped me apply was like "spend 50k a year sir it'll be life time free for you"
And I say " that is not LTF , that's annual card fee reversal criteria "
She " no sir that's LTF, if they charge you next year then close the card itself sir"

How dumb do they think customers are?🤣

 

[Deleted member 16965]

Always apply credit cards by yourself without the help of any agents through respective bank's websites. Atleast everything is transparent while applying online. Yes bank credit cards can be obtained as LTF while applying through Yes bank website directly.

 

[sxchzy]

thats why reading the fine print is very important
now write an email to customer care saying agent mis sold this as ltf card and if you cant confirm the status of the card as same i wont activate it and i will let the card be cancelled as per rbi guidelines

 

[Tarun239]

Always apply credit cards by yourself without the help of any agents through respective bank's websites. Atleast everything is transparent while applying online. Yes bank credit cards can be obtained as LTF while applying through Yes bank website directly.

Through website i think charges are there, LTF through website is not there

 

[Deleted member 16965]

Through website i think charges are there, LTF through website is not there

I have applied for LTF Yes bank credit card successfully through Yes bank website.

 

[MOhit __]

I have applied for LTF Yes bank credit card successfully through Yes bank website.

except for the finbooster card, Yes bank does not provide any ltf credit card. 🙄🙄

 

[Deleted member 16965]

except for the finbooster card, Yes bank does not provide any ltf credit card. 🙄🙄

I do have Yes Prosperity card as LTF.

 

[sxchzy]

except for the finbooster card, Yes bank does not provide any ltf credit card. 🙄🙄

I have yes first exclusive as ltf.
Now trying for yes private as fyf

 

[MOhit __]

I do have Yes Prosperity card as LTF.

When did you receive the ltf offer and when did you apply?

I have yes first exclusive as ltf.
Now trying for yes private as fyf

 

[Deleted member 16965]

When did you receive the ltf offer and when did you apply?

I do not had any banking relationship with Yes bank and directly applied for credit card on Yes bank website 2 years back an got the LTF offer while choosing the cards.

 

[sxchzy]

When did you receive the ltf offer and when did you apply?

i had it since before covid
received a call maybe through an agent
he sold it to me as ltf
and since then havent paid a single rs as fees
didnt have any pre existing relation with bank

 

[MOhit __]

I do not had any banking relationship with Yes bank and directly applied for credit card on Yes bank website 2 years back an got the LTF offer while choosing the cards.

Okay, however the bank is no longer giving any credit card as ltf.

 

[Deleted member 16965]

Okay, however the bank is no longer giving any credit cards as ltf.

They do if your company falls under their LTF cards list.

 

[MOhit __]

They do if your company falls under their LTF cards list.

How can I find out if my company is listed or not?