SBI BPCL Card - Issue with Reward points and cash backs

[psmangat5]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

 

[MrWick]

This is point is partially correct. When the transaction settles, if the name of biller has “BPCL” in it, then automatically they will give points and surcharge reversal. This outlet need not be company owned or company operated.

Even at the same pump, transactions at some POS machines show up in transaction history as “BPCL ********** fuels” but on another POS it may show as just “******** fuels”. I didn’t get points and surcharge reversal for 2 transactions at 2 pumps. Had previously got RPs and surcharge reversal at these 2 pumps. These are not company owned or operated.

Have emailed to customercare@sbicard.com. Lets see



@MrWick did you get points after email?

Yes, I got the points. Just mail them and they will credit the points.

 

[SonyTom]

Yes, I got the points. Just mail them and they will credit the points.

Thanks. Have emailed. Now waiting….

 

[SonyTom]

I emailed customer care, they opened a ticket and closed it in 3 days. I didn’t get my missing rp or surcharge reversal. They in addition, created a new ticket with resolution date in march !!! I called customer care (its not toll free by the way). They are also telling request under process, it will take one month. I think they are purposefully delaying so that we forget about this issue

 

[skj1996@]

using BPCL since july 2022 and have to raise request for reward points every time i do transaction. Getting Fuel surcharge waiver automatically.

how to raise request please tell

 

[rp0703]

how to raise request please tell

Through sbi app.

 

[Virtual King]

how to raise request please tell

My Personal Experiences. I have also faced this issue 2-3 times in the last few months. However, every time the issue has been resolved favourably albeit with a little nudge to them through the customer care, over a few days. After the transaction gets posted and is viewed in the SBI Card app, one will come to know if the RPs have been correctly given or not. Thereafter, one can take corrective action in case of any discrepancy.

Reason for RPs not Getting Credit. Even at the BPCL outlets sometimes the RPs don't get credited. This is because - as confirmed by their customer care representatives - either the POS machine on which the card is used is not registered with the BPCL database, or the name of the outlet and the name in the POS machine does not match with the BPCL database, or any such reason which is beyond the customer's control.

Action to be Taken. So, in these cases, one has to call their customer care and inform them about the transaction anomaly, after checking the same in the SBI Card app. They will take the request and then investigate at their end and if found genuine, then within 4-5 days the RPs will get credited. You will receive email also regarding the same and the service request status can be checked in the SBI Card app also.

Tip 1. Always take the transaction slip automatically generated by the fuel dispenser after the transaction. If it is not working, then tell the attendant to write the transaction details on their official bill - mentioning the quantity dispensed, rate per litre and total amount, along with the date and time. This will be useful to pursue your case in case they ask for a proof of the disputed transaction. Remember, as long as it is a BPCL outlet, and you have used your card - tap or dip - they cannot deny the RPs for up to Rs 10,000 per month (i.e. max 2,500 RPs per month) or fuel surcharge waiver (for payment transactions up to Rs 4,000 in one tap or dip) up to Rs 100 per month (i.e. 1% of Rs 10,000).

Tip 2. Along your daily travel route from home to office/mall/market/club/college/etc check out BPCL outlets and do check transactions of say Rs 100 and then see if the RPs and fuel surcharge waiver have been given or not. Do this once for all the convenient BPCL outlets along your daily/normal route. Then stick to that BPCL outlet for refuelling. This will preclude such issues. I have been generally doing this, and it has been smooth sailing ever since, save for an odd occasion.

You can check out this thread here for more insights and perspectives on related issues. Similar experiences by other users have also been discussed in this thread.

Hope this helps. 🙂