I have SBI IOCL debit card (VISA). As per SBI, I should get 6 reward points for every ₹200 transaction at IOCL petrol pumps. Of those 6 points, 2 are normal points (also received by other SBI debit card holders), and 4 are partner points. But the issue is, I never ever get those 6 points for ₹200 transactions. They always credit 2 points and for the rest I used to call them and after a long time they manually credited it.
And now it's become even worse. They don't take any complaint within 30 working days from the day of the transaction. And even if I complain after 30 working days, they don't credit the points. The last complaint I made for a transaction in July, 2023 but they haven't credited the partner points yet.
Has any of you also faced the same issue with SBI IOCL debit cards? And what's the solution?
And now it's become even worse. They don't take any complaint within 30 working days from the day of the transaction. And even if I complain after 30 working days, they don't credit the points. The last complaint I made for a transaction in July, 2023 but they haven't credited the partner points yet.
Has any of you also faced the same issue with SBI IOCL debit cards? And what's the solution?