Axis Magnus Retention for Magnus

[sidhant095]

Hi, Does anyone knows what is the retention offer axis is providing for Magnus.

What I know is below
Myzone: 2500 Edge points
Neo: 500 Edge Points
Magnus: 10000 Edge Points(As per comment in this thread)

 

[bigbrain]

I have about 14 lakhs spend. I will call after getting the august milestone and see if they offer some retention

 

[CMG]

I have about 14 lakhs spend. I will call after getting the august milestone and see if they offer some retention

Above 12 lacs will get the fee waived by the retention team. I got it. Mine was around 13L.

 

[CMG]

What would they offer if you have 12L spends?? Did they mention??

fee wavier above 12L

 

[sxchzy]

when you gyuys talk about spends on magnus is it eligble mccs only or total spends on card for ex including wallet and utility

 

[CMG]

when you gyuys talk about spends on magnus is it eligble mccs only or total spends on card for ex including wallet and utility

eligible spends. Utility was eligible before.

 

[nrj1007]

Retention is allowed once in 6 months. And requires clearing all balance on the card and then calling customer care with serious note. Depending on the value created in axis relationship, I feel they might be interested to offer more ER

I was offered retention 2 times on single card Axis Privilege in a month.

 

[bigbrain]

Above 12 lacs will get the fee waived by the retention team. I got it. Mine was around 13L.

Oh nice. Did you tell them that you will close the card or just asked to waive the fees off?

 

[CMG]

Oh nice. Did you tell them that you will close the card or just asked to waive the fees off?

I sent the request to close the card, but they informed me that anyone with spends of 12L and above is eligible for a fee waiver from the retention team.
They noted that there should be no transactions after the fee is added to the card and advised me not to make any purchases before the fee reversal.
I'm not sure why.

 

[bigbrain]

I sent the request to close the card, but they informed me that anyone with spends of 12L and above is eligible for a fee waiver from the retention team.
They noted that there should be no transactions after the fee is added to the card and advised me not to make any purchases before the fee reversal.
I'm not sure why.

Strange!!!
The card renewal is December 16th. But statement date is 1st of every month. So I will stop using from 1st of Decemeber and send email to close. Only my father in law uses this card with my wife's add on card. I will request for Infinia add on card by then.

 

[ajitshukla19]

I sent the request to close the card, but they informed me that anyone with spends of 12L and above is eligible for a fee waiver from the retention team.
They noted that there should be no transactions after the fee is added to the card and advised me not to make any purchases before the fee reversal.
I'm not sure why.

I had same instructions from retention that don't use the card after fee levied on your card . Call us after 2 days and fee will be reversed

 

[rafzy]

i

I sent the request to close the card, but they informed me that anyone with spends of 12L and above is eligible for a fee waiver from the retention team.
They noted that there should be no transactions after the fee is added to the card and advised me not to make any purchases before the fee reversal.
I'm not sure why.

'm at 11.04 lakhs. will route my spends from atlas to magnus for this month and get it to 12 L . Thanks for the info man

 

[rafzy]

I had same instructions from retention that don't use the card after fee levied on your card . Call us after 2 days and fee will be reversed

let us know when you get the fee reversed. Do we need to twll them a reference number or something given by the previous agent who told to wait until the fee is generated on the statement? or do we still have to threaten on the 2nd call that we're going to cancel, and that way they'll waive the fee off?

 

[SSV]

I sent the request to close the card, but they informed me that anyone with spends of 12L and above is eligible for a fee waiver from the retention team.
They noted that there should be no transactions after the fee is added to the card and advised me not to make any purchases before the fee reversal.
I'm not sure why.

Because they want some execuse to refuse..
They assume we accepted the fee by doing one transaction... How ridiculous??

 

[CMG]

let us know when you get the fee reversed. Do we need to twll them a reference number or something given by the previous agent who told to wait until the fee is generated on the statement? or do we still have to threaten on the 2nd call that we're going to cancel, and that way they'll waive the fee off?

Nothing. Once the charge is visible on the transaction tab, call premium experience -> ask them to connect to retention team. Explain the things.

 

[ajitshukla19]

let us know when you get the fee reversed. Do we need to twll them a reference number or something given by the previous agent who told to wait until the fee is generated on the statement? or do we still have to threaten on the 2nd call that we're going to cancel, and that way they'll waive the fee off?

As per my communication, Agent said no need to worry anyone who will cross 12l will get the fee reversed if they don't use card and call support to waive off the fee. As he was very sure that when I said I am recording the call he said no problems and not needed as it will be done without any if and but

 

[bigbrain]

I called today and the CC said there is not retention offer. If I want I can clear dues and call up to cancel the card.
He said they offered fee waiver before but not anymore.

I will try again after a few days.

 

[CMG]

I called today and the CC said there is not retention offer. If I want I can clear dues and call up to cancel the card.
He said they offered fee waiver before but not anymore.

I will try again after a few days.

Call burgundy support -> Ask them to connect to retention team -> Talk with them for fee reversal if you spends are more than 12L.

 

[bigbrain]

Call burgundy support -> Ask them to connect to retention team -> Talk with them for fee reversal if you spends are more than 12L.

Will do. My spend is 13.7 lakhs

 

[bigbrain]

I just spoke to the retention team and escalation team. They are not willing to waive the fees. I will pay this month's bill and try again. If not, I will look at closing it.

 

[bvc19296]

I just spoke to the retention team and escalation team. They are not willing to waive the fees. I will pay this month's bill and try again. If not, I will look at closing it.

Heard that they are not providing any retention bonus and fee waiver unless we meet criteria.

They denied my brother's request also, his spends are also in the same level.