Received no reply from HDFC about duplicate Cibil removal

[RajdeepMaity]

Recently I got Tata Neu infinity HDFC credit card and I saw that there were two cibil hits on 31st Oct from HDFC for this card.

I got the cibil report from axis cibil report website and attached it along with the control number and mailed to HDFC priority and Grievance Redressal email ids for removal of this duplicate Cibil inquiry.

It's been 10 days and I haven't received any reply from them
What to do next?

 

[NShah]

Recently I got Tata Neu infinity HDFC credit card and I saw that there were two cibil hits on 31st Oct from HDFC for this card.

I got the cibil report from axis cibil report website and attached it along with the control number and mailed to HDFC priority and Grievance Redressal email ids for removal of this duplicate Cibil inquiry.

It's been 10 days and I haven't received any reply from them
What to do next?

Escalate till to principal nodal officer then RBI
L1: customerservices.cards@hdfcbank.com

L2: escalation.cc@hdfcbank.com

L3: grievance.redressalcc@hdfcbank.com

L4: priorityredressal.creditcards@hdfcbank.com

You can also reach out via these forms if you already have an SR number:

Grievance Redressal:

https://leads.hdfcbank.com/applications/webfor ms/apply/grievance_redressal_form.asp

Principal Nodal Officer:

https://leads.hdfcbank.com/applications/webfor ms/apply/complaint_form_new.asp

 

[RAMESH BABU N]

That stupid bank had created 6 (SIX) CIBIL HITS - all within a few days - issued one TataNeu Infinity card - AND CANCELLED IT BEFORE IT WAS DELIVERED TO ME.

Can ANY BANK match this stupidity n efficiency ?

Illogical systems n procedures in this lousy bank. Doesn't have any controls or checks. Exceptionally poor in handling even basic common sense driven jobs.

 

[im_mumbaiker]

I'm currently struggling with them to remove excess enquiries. 6 inquires in 2 months and one is for loan . Crazy guys.

 

[RajdeepMaity]

Escalate till to principal nodal officer then RBI
L1: customerservices.cards@hdfcbank.com

L2: escalation.cc@hdfcbank.com

L3: grievance.redressalcc@hdfcbank.com

L4: priorityredressal.creditcards@hdfcbank.com

You can also reach out via these forms if you already have an SR number:

Grievance Redressal:

https://leads.hdfcbank.com/applications/webfor ms/apply/grievance_redressal_form.asp

Principal Nodal Officer:

https://leads.hdfcbank.com/applications/webfor ms/apply/complaint_form_new.asp

Thanks I'll try this method

 

[NShah]

Thanks I'll try this method

If you find my reply helpful you can mark my reply as a solution 🙂

 

[RajdeepMaity]

If you find my reply helpful you can mark my reply as a solution 🙂

Did that, thank you

 

[MilesMax]

@RajdeepMaity were you able to get the Cibil enquiries removed?