Money sent to wrong account using UPI LITE

[krishna_236]

I have sent to wrong phone number on Paytm UPI lite and called my bank SBI they are telling that UPI lite is not the bank transaction, it is a wallet maintained by Paytm and then called Paytm and their version is that UPI reference no. is there so it is bank's responsibility. What to do now can anyone please give me a suggestion.

 

[Abhishek012]

New New feature aaya hai aur tum usi me aisa kand kar rahe ho.

Well, now a days UPI apps also give you transaction dispute option, somewhere in transaction help section.

Now almost all banks, UPI apps live on Unified Dispute & Issue Resolution (UDIR) system - https://www.technofino.in/community...d-raise-complaint-through-your-upi-apps.3612/

 

[krishna_236]

In help section they are again giving SBI helpline number and can you please suggest me any other way to go with udir

 

[VISHESH_BANSAL]

In help section they are again giving SBI helpline number and can you please suggest me any other way to go with udir

SBI is worst for making UPI Txns.

If you have done UPI txn using SBI Account via Any third Party UPI app then such txn does not belongs to SBI as per the customer Service Executive.

For SBI , first Money is transfered to Third Party App and then Third Party App transferd it to benificary.
So either Contact benificary or Third Part App as the real money Transfer happend between Third Party App and Benificary. SBI has no direct involvement in Sending Money to Benificary

As per Customer Service Executive, they do not have Access to fetch details of UPI txns Done via Third Party UPI apps even if such txns are reflecting in SBI Account Statement.

For a Family Member I have called customer care to raise a UPI txn dispute then customer Care Executive shared above mentioned "PRICELESS KNOWLEDGE".

I called 4 times and each Executive Shared Same "PRICELESS KNOWLEDGE"

 

[Abhishek012]

In help section they are again giving SBI helpline number and can you please suggest me any other way to go with udir

Contact NPCI and ask them how to dispute UPI Lite transaction - https://twitter.com/NPCI_NPCI

Tell them bank replied they dnt have UPI Lite transaction statements.

 

[Abhishek012]

SBI is worst for making UPI Txns.

If you have done UPI txn using SBI Account via Any third Party UPI app then such txn does not belongs to SBI as per the customer Service Executive.

For SBI , first Money is transfered to Third Party App and then Third Party App transferd it to benificary.
So either Contact benificary or Third Part App as the real money Transfer happend between Third Party App and Benificary. SBI has no direct involvement in Sending Money to Benificary

As per Customer Service Executive, they do not have Access to fetch details of UPI txns Done via Third Party UPI apps even if such txns are reflecting in SBI Account Statement.

For a Family Member I have called customer care to raise a UPI txn dispute then customer Care Executive shared above mentioned "PRICELESS KNOWLEDGE".

I called 4 times and each Executive Shared Same "PRICELESS KNOWLEDGE"

Yo, by the way SBI bank have dedicated email address for all UPI transaction complaint but i forgot the email id. 😜😜

 

[VISHESH_BANSAL]

Yo, by the way SBI bank have dedicated email address for all UPI transaction complaint but i forgot the email id. 😜😜

Same Here Back in 2018 I got it from a Friend. I also forgot it. SBI Customer care executives over the call are useless.

 

[Strange]

SBI is worst for making UPI Txns.

If you have done UPI txn using SBI Account via Any third Party UPI app then such txn does not belongs to SBI as per the customer Service Executive.

For SBI , first Money is transfered to Third Party App and then Third Party App transferd it to benificary.
So either Contact benificary or Third Part App as the real money Transfer happend between Third Party App and Benificary. SBI has no direct involvement in Sending Money to Benificary

As per Customer Service Executive, they do not have Access to fetch details of UPI txns Done via Third Party UPI apps even if such txns are reflecting in SBI Account Statement.

For a Family Member I have called customer care to raise a UPI txn dispute then customer Care Executive shared above mentioned "PRICELESS KNOWLEDGE".

I called 4 times and each Executive Shared Same "PRICELESS KNOWLEDGE"

Have you raised complaint on this portal?

::CRM::

crcf.sbi.co.in

Or Email ID: customercare@sbi.co.in
contactcentre@sbi.co.in

PNO: gm.customer@sbi.co.in

 

[Strange]

Yo, by the way SBI bank have dedicated email address for all UPI transaction complaint but i forgot the email id. 😜😜

Can you share that email ID if you remember?

 

[Deleted member 5552]

While making payment, did you notice beneficiary name?

 

[krishna_236]

Yes even his bank name is mentioned.

 

[Deleted member 5552]

Yes even his bank name is mentioned.

What's the current status of your complaint? Bank cannot do anything if beneficiary have withdrawn the amount...

 

[ALOAK]

SBI is worst for making UPI Txns.

If you have done UPI txn using SBI Account via Any third Party UPI app then such txn does not belongs to SBI as per the customer Service Executive.

For SBI , first Money is transfered to Third Party App and then Third Party App transferd it to benificary.
So either Contact benificary or Third Part App as the real money Transfer happend between Third Party App and Benificary. SBI has no direct involvement in Sending Money to Benificary

As per Customer Service Executive, they do not have Access to fetch details of UPI txns Done via Third Party UPI apps even if such txns are reflecting in SBI Account Statement.

For a Family Member I have called customer care to raise a UPI txn dispute then customer Care Executive shared above mentioned "PRICELESS KNOWLEDGE".

I called 4 times and each Executive Shared Same "PRICELESS KNOWLEDGE"

Sbi care is a useless bunch half of them don't have a clue of anything. Just script. Even their management are also black sheep's. Every one wants to blame other no ownership taken all. Better not expect extra ordinary service from them sbi hdfc axis and rbl to pluto planet. All same category.