For the previous lease, they forgot to charge rent
Well, isn't that why we all including all the customers of BSNL were fed up. All those employees of theirs's have a fixed guaranteed salary, pension, insurance, tons of benefits which they know even the Govt can't take away. Even if BSNL vanishes tomorrow, the employees will still get salaries and shifted to some other company. Company as a whole they don't know how to run a company or their service. They couldn't even give offers before till airtel/jio started giving. Even airtel was like bsnl before till jio came in.
And ofc they are famous for their lunch breaks. And if there's wire cut in their broadband service, it will take a week or even months sometimes in order to get it fixed and forget getting money back for the service cut. It isn't really the fault of humans working for BSNL coz tomorrow if same humans work for other private companies, they would actually work for a living, and they know if they show BSNL type of attitude they will be booted off from that company.
So are we even surprised that BSNL employees forgot to raise an invoice for the payment? My father has a small business and we delivered product to LIC building a decade ago, and the only way to receive payment is for my father to raise an invoice to LIC and yes, he got the payment, which ofc was late which is always the case with PSU's and ofc a corrupt LIC employee took a small cut in order for my father to receive that payment and get it approved.
Highly inefficient are the only words for such PSU's. Same is the case nowdays with even some few private companies but big one's like hdfc, icici and previously yesbank where they know they can treat customer like shit coz tomorrow if their company fails, govt will come to rescue like they did to yesbank on the behest of taxpayers money. Govt should not treat private companies like govt companies, and get govt companies to work efficiently, which we have all seen in the past never happens so privatization is the only way.
Is privatization perfect? No. But the right balance is needed, and every alternate decade govt needs to support priv companies and then the psu's to make sure no company or employee take their job/service for granted.