Issued Myzone credit card linked to no phone number

[Tonymathew]

I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).

My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.

When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.

The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).

I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.

As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.

So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?

2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?

3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).

Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.

I also mailed NO and PNO. They are working on it for over 2 weeks.

New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.

Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.

Someone pls share insight.

If anyone working with AXIS pls help

Edit. 1/4/2024

Registered a grievance with National Consumer helpline.



Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)



The problem still persisted.



Again contacted customer service. They said phone number is not linked. Attaching screenshot

Edit 05/04/2024
Problem Resolved.

This would be axis banks BEST APRIL FOOL Prank which ran for a month.

 

[Gaara]

I read in someone's thread they had the same issue multiple costumer ID's linked to one number.
These axis people should Update they system and allot their costumer ID's based on PAN (One pan on Costumer ID)

 

[s1t2y3a3m6]

This is an issue for your account in their network.

So mail yoh concerns to nodal desk they would call you and resolve your issue.

 

[Tonymathew]

This is an issue for your account in their network.

So mail yoh concerns to nodal desk they would call you and resolve your issue.

Mailed them long back. Every 3 day I recieve a mail from them saying that they are actively working on it and need 3 more days. They are on a loop, it seems

 

[Vasuki]

I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).

My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.

When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.

The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).

I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.

As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.

So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?

2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?

3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).

Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.

I also mailed NO and PNO. They are working on it for over 2 weeks.

New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.

Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.

Someone pls share insight.

If anyone working with AXIS pls help

It will sync .. eventually

 

[Tonymathew]

It will sync .. eventually

No the bank said there is nothing that can be done

 

[Tonymathew]

@S S V @Abhishek012 .. guys can anyone look into this issue and help?

 

[Shoxie]

@S S V @Abhishek012 .. guys can anyone look into this issue and help?

I don't think anyone can help here. The only way is to sort it out through the PNO. They'll get it done eventually.

 

[lightwaves]

I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).

My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.

When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.

The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).

I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.

As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.

So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?

2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?

3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).

Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.

I also mailed NO and PNO. They are working on it for over 2 weeks.

New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.

Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.

Someone pls share insight.

If anyone working with AXIS pls help

Axis and their unprecedented issues continue

 

[doraemon]

Axis is hurting everyone here

Big boss mujhe hurt hora hai!!!!!!

 

[Tonymathew]

Registered a grievance with National Consumer helpline.

Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)

The problem still persisted.

Again contacted customer service. They said phone number is not linked. Attaching screenshot

 

[praful47]

I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).

My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.

When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.

The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).

I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.

As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.

So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?

2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?

3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).

Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.

I also mailed NO and PNO. They are working on it for over 2 weeks.

New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.

Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.

Someone pls share insight.

If anyone working with AXIS pls help

Edit. 1/4/2024

Registered a grievance with National Consumer helpline.



Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)



The problem still persisted.



Again contacted customer service. They said phone number is not linked. Attaching screenshot

This would be axis banks BEST APRIL FOOL Prank which ran for a month.

Try complaining on Twitter .
Your issue will be forwarded to internal ombudsman.

 

[Tonymathew]

Try complaining on Twitter .
Your issue will be forwarded to internal ombudsman.

Do not have a Twitter account bro.. never wanted to have one... Is there eany other way to get to ombudsman?

 

[praful47]

Do not have a Twitter account bro.. never wanted to have one... Is there eany other way to get to ombudsman?

Facebook or Instagram will also work

 

[Strange]

I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).

My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.

When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.

The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).

I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.

As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.

So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?

2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?

3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).

Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.

I also mailed NO and PNO. They are working on it for over 2 weeks.

New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.

Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.

Someone pls share insight.

If anyone working with AXIS pls help

Edit. 1/4/2024

Registered a grievance with National Consumer helpline.



Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)



The problem still persisted.



Again contacted customer service. They said phone number is not linked. Attaching screenshot

This would be axis banks BEST APRIL FOOL Prank which ran for a month.

I think your mobile is not linked to your customer ID.
To know your credit card customer ID send CUSTIDCC XXXX (Last 4 digits of your card) to 56161600.
After getting your customer ID ask PNO to update your mobile number.

 

[praful47]

I think your mobile is not linked to your customer ID.
To know your credit card customer ID send CUSTIDCC XXXX (Last 4 digits of your card) to 56161600.
After getting your customer ID ask PNO to update your mobile number.

Sms service is not working

 

[Strange]

Sms service is not working

Screenshot. . .

 

[praful47]

Screenshot. . .

000 00 000

 

[Strange]

000 00 000

Send to this number +919951860002

It's mentioned on Axis Website.

SMS Banking - Instructions and Keywords - Axis Bank

Axis SMS Banking - To receive information on your account, send an SMS with the specified keyword to SMS Banking numbers. Click to know more!

www.axisbank.com

 

[Tonymathew]

I think your mobile is not linked to your customer ID.
To know your credit card customer ID send CUSTIDCC XXXX (Last 4 digits of your card) to 56161600.
After getting your customer ID ask PNO to update your mobile number.

Regarding fetching custid, this isbthe message I am getting back.