When close to maturity, banks do call and ask for roll over. This is FY end, so to meet their target, I think someone simply changed it to reinvest without thinking it is somebody else money.OMG! What is happening with HDFC!
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When close to maturity, banks do call and ask for roll over. This is FY end, so to meet their target, I think someone simply changed it to reinvest without thinking it is somebody else money.OMG! What is happening with HDFC!
This is a serious fraud being done by the bank. If you take screenshots and all the proofs, you can get a major compensation from the bank for fraudsSo just checked my ICICI bank FD, and guess what, FD maturity instruction is updated to Auto renew. It's worse in ICICI that there is no message or mail that maturity instructions are changed.
I have changed it back. It looks like the rot runs deep.
I myself created it. I have the FD advice that clearly shows Auto renew is set to No. Even in Jan, I got mailers to auto renew. I didn't want to renew.This is a serious fraud being done by the bank. If you take screenshots and all the proofs, you can get a major compensation from the bank for frauds
Was this FD created by the staff at the branch or by you yourself from netbanking/app?
Then you have all the proofs which are required against the bank when you complain to RBI. Take screenshot proofs of their renewal instructions changed too and complain to RBI and demand a hefty compensationI myself created it. I have the FD advice that clearly shows Auto renew is set to No. Even in Jan, I got mailers to auto renew. I didn't want to renew.
After HDFC bank episode, I casually checked ICICI and it is now set to auto renew. I am doing FD for 20 years but till now this has not happened. I certainly miss Citi bank for its services, never had these shenanigans.
Of course! That’s a no-brainer. But before you do that, if you haven’t already, send a final email reminder to the PNO, stating that HDFC has failed to resolve the issue even after 30 days of the initial complaint. Emphasize that if you do not receive a satisfactory response within the next 48–72 hours, you will escalate the matter to the RBIO and seek compensation for the time and effort wasted in resolving the issue, as well as for the unauthorized cibil inquiry that may have negatively impacted your credit score.Should I file a complaint to RBI ? Seeking suggestions.
Already did that. PNO also repeated same reply. I gave them 3 working days time in last email & mentioned that if they dont provide proper answer to my query within above time frame, i will be approaching RBI Ombudsman for resolution of my query, still got same reply.Of course! That’s a no-brainer. But before you do that, if you haven’t already, send a final email reminder to the PNO, stating that HDFC has failed to resolve the issue even after 30 days of the initial complaint. Emphasize that if you do not receive a satisfactory response within the next 48–72 hours, you will escalate the matter to the RBIO and seek compensation for the time and effort wasted in resolving the issue, as well as for the unauthorized cibil inquiry that may have negatively impacted your credit score.
It depends on how much you care about your credit score. If I were in your place, I would have escalated it to the RBIO.Already did that. PNO also repeated same reply. I gave them 3 working days time in last email & mentioned that if they dont provide proper answer to my query within above time frame, i will be approaching RBI Ombudsman for resolution of my query, still got same reply.
Now, I am considering whether it's worth it to complain to RBI Ombudsman for this or not ?
Contacted all levels of customer support upto c.s.head. All replied 'internal policies'.
Can I lodge a complaint at RBIO?
I even asked c s head to reconsider the application. They rejected saying it's 'final declined' and can't be reconsidered. And gave cause internal policies.Ofc, but why don't you give another try with the same people? It takes a max of 1 hour to write a nice email with ai tools.
@SJMCan I now complain to RBIO after so many months?