Help for failed transaction on Mobikwik.

[Arnal07]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

 

[Chaitanya-a]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

I can't even suggest you to talk to their twitter team unlike other companies. Mobid*ck guys replies 2 days later on twitter as well.

 

[SiddharthR]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

Just wait till 3-4 months, you will surely get your refund & that too in wallet.
If you need help, connect them in app, and I can surely say they won't help you & you will automatically receive refund, so wait till then....🤪

 

[VISHESH_BANSAL]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

Refund appearing in txn history of Mobikwik? Or Original Txn showing failed If yes then Refund will be credited in 2 working days as per my experience with them otherwise contact them via Twitter and ask them ARN i.e, Acquirer Reference Number for the refund.

Some time in rare cases refund will take longer time than usual Due to delay at Gateway end or Bank end

 

[SiddharthR]

Refund appearing in txn history of Mobikwik? Or Original Txn showing failed If yes then Refund will be credited in 2-3 days as per my experience with them otherwise contact them via Twitter

Mobikwik is boss in automation, nothing is manual there!!!

 

[VISHESH_BANSAL]

Mobikwik is boss in automation, nothing is manual there!!!

That is why I am asking him if refund is appearing in txn history or not
If refund is appearing then it will be credited for sure otherwise He has to contact Customer Support which is a big Headache

 

[Strange]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

If you didn't get satisfactory reply from chat support team then email

level 2: grievance@mobikwik.com

level 3: nodal@mobikwik.com

 

[Arnal07]

That is why I am asking him if refund is appearing in txn history or not
If refund is appearing then it will be credited for sure otherwise He has to contact Customer Support which is a big Headache

bro, refund is appearing in the mobikwik transaction history.It is 4th business day since the transaction date, but the refund is yet to be credited.
Also, I paid hdfc cc bill via hdfc dc but the refund is showing from icici bank.🥲

 

[Arnal07]

Refund appearing in txn history of Mobikwik? Or Original Txn showing failed If yes then Refund will be credited in 2 working days as per my experience with them otherwise contact them via Twitter and ask them ARN i.e, Acquirer Reference Number for the refund.

Some time in rare cases refund will take longer time than usual Due to delay at Gateway end or Bank end

I asked them the arn number via chat, they replied with a copy-paste sms that the refund will be credited in 10working days.
But fortunately, I managed to get the arn number from Payu payment website.
Now, what to do with this arn number?

 

[VISHESH_BANSAL]

I asked them the arn number via chat, they replied with a copy-paste sms that the refund will be credited in 10working days.
But fortunately, I managed to get the arn number from Payu payment website.
Now, what to do with this arn number?

Share it with HDFC Bank.

Like UPI Txn ID (UTR) is used for tracking UPI txns

ARN is used for tracking refunds of debit and Credit Cards by banks and Payment Gateways

If ARN number is generated by Payu-The Payment Gateway that means Funds are remitted to HDFC Bank Successfully by PayU and HDFC Bank shared ARN with PayU for Acknowledging the receipt of funds.

Share Refund ARN and Original Txn details with HDFC twitter team or E-mail them so that they can track the Funds and Credit it to your Account ASAP.

Ideally It should be done by today itself but Delay is from HDFC end if ARN is generated.

 

[VISHESH_BANSAL]

I asked them the arn number via chat, they replied with a copy-paste sms that the refund will be credited in 10working days.
But fortunately, I managed to get the arn number from Payu payment website.
Now, what to do with this arn number?

How you got ARN from Payu. Which details you shared with Payu to get ARN and where you shared , on twitter?

 

[Strange]

How you got ARN from Payu. Which details you shared with Payu to get ARN and where you shared , on twitter?

Mobikwik uses payu payment gateway. I think he got this on email.

 

[Deleted member 5552]

bro, refund is appearing in the mobikwik transaction history.It is 4th business day since the transaction date, but the refund is yet to be credited.
Also, I paid hdfc cc bill via hdfc dc but the refund is showing from icici bank.🥲

As far as I know, your money is with HDFC Bank. Bank will credit your money to your account.
I have faced similiar problems and got refund without any issues. Mobikwik processes refund same day in most cases.

 

[Enthusiastic]

Cc bill payment of 1518rs failed on mobikwik on 21st feb.Transaction was done with hdfc platinum dc.The refund is still not credited.Did anyone face this issue before?

Every week I do 4000-5000rs fastag recharge through BOI DC (it 100% always Failed). Rewardz Points credite within 2 or 3 days.😁 and Refund recives at 5 th day 😝....Forgot about 1518 rs for 5 Business Days, Don't worry I did this so many times. Every time I recieved refund on 5th Day.

you can also fill chargeback form for Failed transaction but not recommended. DON'T WORRY ABOUT REFUND.

 

[Arnal07]

I contacted hdfc support with the arn number and got refund few hours ago.

 

[Arnal07]

Anybody tried other payment apps(except freecharge) to pay cc bills with hdfc platinum dc, where we can get 1% cb??
I want to get rid of this Fraud mobikwik app asap.

 

[VISHESH_BANSAL]

I contacted hdfc support with the arn number and got refund few hours ago.

I had never received such E-Mail with txn details for Credit Card Bill Payments done via Mobikwik.

From when you are receiving E-Mails for CC Bill Payment done via Mobikwik?

Is it started Recently ?

 

[Arnal07]

Bro why don't you do with HDFC Billpay itself. It is available even in HDFC Mobilebanking app if you're finding convenience.

I am trying to pay hdfc cc bill.

 

[Arnal07]

I had never received such E-Mail with txn details for Credit Card Bill Payments done via Mobikwik.

From when you are receiving E-Mails for CC Bill Payment done via Mobikwik?

Is it started Recently ?

I have 2 mobikwik acs.On the 1st mobikwik ac, I receive these mails regularly but on the other ac I never received payu mails.

 

[Arnal07]

Also, for the failed 1518rs transaction I received 1% rp and even after receiving the refund that 15.18rps didn't get reversed.