Axis Edge Reward points Complaint

[Stephen25]

I have done fuel transaction of Rs.4000 using my AXIS INDIAN OIL CC on May 8th for which amount debited with surcharge as Rs.4047.2.

For this transaction i have not received Reward points to my account.. While raising complaint to axis PNO they replied and closed complaint as transaction amount is greater than maximum reward amount of Rs.4000 hence it's not eligible for reward points like that...
Am I Eligible for reward points or not?
Attached SCREENSHOT..

 

[Dreams Of Desire 💓]

No. . .

 

[Dreams Of Desire 💓]

You should escalate again. Argue that txn is of 4k only 47 is added by axis itself.

 

[Stephen25]

You should escalate again. Argue that txn is of 4k only 47 is added by axis itself.

Will it work Bro? Is that logical?

 

[Dreams Of Desire 💓]

Will it work Bro? Is that logical?

It's axis so it will be denied. But there is no harm in trying, right?