AMEX Email Communication

[Aggipetti_Macha]

What are the email ID's to contact about credit cards and the escalation matrix to contact AMEX India?

 

[isrihyd]

What are the email ID's to contact about credit cards and the escalation matrix to contact AMEX India?

social@aexp.com

 

[Digvijay]

What are the email ID's to contact about credit cards and the escalation matrix to contact AMEX India?

Manager, Executive Correspondence Unit - Manager-Customerservicesindia@aexp.com
Head of Customer Service - Head-Customerservicesindia@aexp.com
Nodal Officer - AEBCNodalOfficer@aexp.com

 

[Aggipetti_Macha]

Thanks Digvijay

 

[Jack_S]

Manager, Executive Correspondence Unit - Manager-Customerservicesindia@aexp.com
Head of Customer Service - Head-Customerservicesindia@aexp.com
Nodal Officer - AEBCNodalOfficer@aexp.com

I sent an email to social@aexp to reconsider my rejected application and got another link for video KYC and submitting ITR. Any idea if it will result in another CIBIL inquiry?

 

[SSV]

I sent an email to social@aexp to reconsider my rejected application and got another link for video KYC and submitting ITR. Any idea if it will result in another CIBIL inquiry?

No, not another enquiry
All the best 👍

 

[Jack_S]

No, not another enquiry
All the best 👍

Got a follow up email this morning to upload documents then another email after 2 min that application is approved. I didn’t re-upload anything.

 

[SSV]

Got a follow up email this morning to upload documents then another email after 2 min that application is approved. I didn’t re-upload anything.

Congratulations.. After Vkyc, it generally gets approved... Most of the rejections happen before vkyc.

 

[Jack_S]

Congratulations.. After Vkyc, it generally gets approved... Most of the rejections happen before vkyc.

Thanks. My original application was rejected 2 days after vkyc and I provided income proof with that. This time even though I got emails to complete vkyc and upload income proof, I didn’t do any.

 

[SSV]

Thanks. My original application was rejected 2 days after vkyc and I provided income proof with that. This time even though I got emails to complete vkyc and upload income proof, I didn’t do any.

Reconsidering a rejected application after vkyc and income docs, in itself is an approval.
As the process needs to be re kicked in, they advised you to go for vkyc which actually doesn't do any vkyc ,it immediately says your vkyc completed and after an hour or two you would have got your approval email. hence, there won't be any CIBIL inquiry which was your first question..

It was just a formality and the software process flow it has to be followed to grant you a card ..