talkwithfino
TF Premier
Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
For Banks Demat and Trading Dept, check here >> https://www.technofino.in/community...dept-customer-care-details.25957/#post-623680
This thread covers the Support options for Regular Banking
HDFC BANK
Customer Care - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
RM Connect - 70433 70433
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3-pno@hdfcbank.com ( currently this address is not working/ not accepting emails at the moment )
Instead send here >> https://leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp
Country Head Retail Banking >> https://leads.hdfcbank.com/applicat...yhead.retailbranches@hdfcbank.com&flgSenior=Y
MD/ CEO Desk >> https://leads.hdfcbank.com/applicat...ers=Managingdirector@hdfcbank.com&flgSenior=Y
( from above links one can decipher >> Country head - countryhead.retailbranches@hdfcbank.com
also for md desk - managingdirector@hdfcbank.com )
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
ICICI BANK
Customer Care - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For Wealth Customers- wealthmanagement@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
KOTAK BANK
Customer Care - 1860 266 2666
For 811 Customers - 1800 266 0811
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
( normal customers can send email to privileged @ kotak; they will route your query to the appropriate department )
Lvl 2 - Nodal Officer - p.balgi@kotakbank.com
For Private Banking - a.kannaw@kotak.com
Lvl 3 - PNO - k.vora@kotakbank.com
For Private Banking - k.vora2@kotak.com
AXIS BANK
Customer Care - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Prestige Customers - 1800 572 1888
For Burgundy & Burgundy Private Customers - 1800 419 0065
Email: Burgundy & Burgundy Private - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
Desk of MD - amitabh.chaudhry@axisbank.com
IDFC First Bank
Customer Care - 1800 10 888
Email : banker@idfcfirstbank.com ( to be verified yet )
Lvl 2 - rno@idfcfirstbank.com ( Regional Nodal Offier)
Lvl 3- pno@idfcfirstbank.com > their pno desk also has a phone number - 1800 209 9771
Desk of Senior Management :- prioritydesk@idfcfirstbank.com
Chief Customer Experience Officer - CCEO@idfcfirstbank.com ( YES, there are 2 'C' ) Reatil Banking head > head.retailbanking@idfcfirstbank.com
Ceo - CEO@idfcfirstbank.com
Customer Care - 1860 267 7777 / 022 6857 7777 / 022 4406 6666 / 022 4220 7777
Email :
Lvl 1 - https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR>> reachus@indusind.com
For Exclusive Customers >> exclusive@indusind.com
For Pioneer Customers - pioneer@indusind.com
For Solitaire Customers - indussolitaire@indusind.com
Lvl 2- https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR
customercare@indusind.com
List of RNO - https://www.indusind.com/content/da...anceRedressal/RNO-Regional-Nodal-Officers.pdf
Lvl 3- Escalation to the PNO >> https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html
Customer Care - 1800 1200
For Yes Private - 1800 121 4444 / 1800 103 0210
Email : yestouch@yesbank.in
For Yes First Customers- yesfirst@yesbank.in
For Premia Customers - yespremia@yesbank.in
For Grandeur Customers - yesgrandeur@yesbank.in
For Yes Private - yesprivate@yesbank.in
Lvl 2- head.grievanceredressal@yesbank.in
Lvl 3 and Senior Management- principal.nodalofficer@yesbank.in /
retailhead@yesbank.in
presidential.complaints@yesbank.in
Desk of MD & Ceo - mdceo@yesbank.in
Customer Care - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555
Email: customercareindia@dbs.com
Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578
Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847
Customer Care - Different phone numbers based on the city. Details > https://www.sc.com/in/contact-us/
Email: customer.care@sc.com
For Premium Banking - same as above
For Priority Banking - priority.banking@sc.com
For Private Banking - +91 22 6735 5540
Lvl 2 - head.service@sc.com
Also, nodal.officer@sc.com
Lvl 3- principal.nodalofficer@sc.com ( 080 42896718 / 080 28089025 )
Head Wealth Management India - 080-42896714 / 080-28089019
Head Private Banking - 080-42896715/ 080-28089020
Ms Zarin Daruwala - Cluster CEO India and South Asia - 022-39400123 / 022-66029549
Further info has been added here >>https://www.technofino.in/community...epartment-email-id-phone-no.25442/post-606268
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
For Banks Demat and Trading Dept, check here >> https://www.technofino.in/community...dept-customer-care-details.25957/#post-623680
This thread covers the Support options for Regular Banking
Customer Care - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
RM Connect - 70433 70433
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3-
Instead send here >> https://leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp
Country Head Retail Banking >> https://leads.hdfcbank.com/applicat...yhead.retailbranches@hdfcbank.com&flgSenior=Y
MD/ CEO Desk >> https://leads.hdfcbank.com/applicat...ers=Managingdirector@hdfcbank.com&flgSenior=Y
( from above links one can decipher >> Country head - countryhead.retailbranches@hdfcbank.com
also for md desk - managingdirector@hdfcbank.com )
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
Customer Care - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For Wealth Customers- wealthmanagement@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
Customer Care - 1860 266 2666
For 811 Customers - 1800 266 0811
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
( normal customers can send email to privileged @ kotak; they will route your query to the appropriate department )
Lvl 2 - Nodal Officer - p.balgi@kotakbank.com
For Private Banking - a.kannaw@kotak.com
Lvl 3 - PNO - k.vora@kotakbank.com
For Private Banking - k.vora2@kotak.com
Customer Care - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Prestige Customers - 1800 572 1888
For Burgundy & Burgundy Private Customers - 1800 419 0065
Email: Burgundy & Burgundy Private - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
Desk of MD - amitabh.chaudhry@axisbank.com
Customer Care - 1800 10 888
Email : banker@idfcfirstbank.com ( to be verified yet )
Lvl 2 - rno@idfcfirstbank.com ( Regional Nodal Offier)
Lvl 3- pno@idfcfirstbank.com > their pno desk also has a phone number - 1800 209 9771
Desk of Senior Management :- prioritydesk@idfcfirstbank.com
Chief Customer Experience Officer - CCEO@idfcfirstbank.com ( YES, there are 2 'C' ) Reatil Banking head > head.retailbanking@idfcfirstbank.com
Ceo - CEO@idfcfirstbank.com
Customer Care - 1860 267 7777 / 022 6857 7777 / 022 4406 6666 / 022 4220 7777
Email :
Lvl 1 - https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR>> reachus@indusind.com
For Exclusive Customers >> exclusive@indusind.com
For Pioneer Customers - pioneer@indusind.com
For Solitaire Customers - indussolitaire@indusind.com
Lvl 2- https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR
customercare@indusind.com
List of RNO - https://www.indusind.com/content/da...anceRedressal/RNO-Regional-Nodal-Officers.pdf
Lvl 3- Escalation to the PNO >> https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html
Customer Care - 1800 1200
For Yes Private - 1800 121 4444 / 1800 103 0210
Email : yestouch@yesbank.in
For Yes First Customers- yesfirst@yesbank.in
For Premia Customers - yespremia@yesbank.in
For Grandeur Customers - yesgrandeur@yesbank.in
For Yes Private - yesprivate@yesbank.in
Lvl 2- head.grievanceredressal@yesbank.in
Lvl 3 and Senior Management- principal.nodalofficer@yesbank.in /
retailhead@yesbank.in
presidential.complaints@yesbank.in
Desk of MD & Ceo - mdceo@yesbank.in
Customer Care - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555
Email: customercareindia@dbs.com
Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578
Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847
Customer Care - Different phone numbers based on the city. Details > https://www.sc.com/in/contact-us/
Email: customer.care@sc.com
For Premium Banking - same as above
For Priority Banking - priority.banking@sc.com
For Private Banking - +91 22 6735 5540
Lvl 2 - head.service@sc.com
Also, nodal.officer@sc.com
Lvl 3- principal.nodalofficer@sc.com ( 080 42896718 / 080 28089025 )
Head Wealth Management India - 080-42896714 / 080-28089019
Head Private Banking - 080-42896715/ 080-28089020
Ms Zarin Daruwala - Cluster CEO India and South Asia - 022-39400123 / 022-66029549
Further info has been added here >>https://www.technofino.in/community...epartment-email-id-phone-no.25442/post-606268
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