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Premier to Eterna Upgrade

alphadark7

TF Premier
TF Family
Moderator
VIP Lounge
I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna.
They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card.

How do I do it? Offline? or with conversions@bobfinancial.com.

Conversions team will send a form to fill and sign but that form has BOB Fees and not LTF

How to proceed?
 
Finally, my Eterna is approved and I can see it on the Bob app.

My Bob Upgrade Timeline

May 29, 2022
- Applied for Bob Select
June 16, 2022 - Bob SELECT card got approved

Sept 13, 2022 - Raised a request to Conversions@bobfinancial.com for an Eterna upgrade(Paid card) with income documents.
Sept 16, 2022 - Bob rejected the request citing a less than a 12-month-old card.
Sept 16, 2022 - Same thread, sent a reply to reconsider since I was asking for the paid version.
Sept 19, 2022 - Got a mail from bob saying Eterna is not LTF but they can proceed with PAID version.
Sept 19, 2022 - Gave permission to proceed.
Sept 20, 2022 - Same mail with permission to proceed.
Sept 23, 2022 - Got a mail saying, it is being reviewed by higher authorities.
Sept 29, 2022 - Reminder mail about the status.
Oct 1, 2022 - Got approval email.
Oct 2, 2022 - Eterna visible on Bob app with an enhanced limit.

Thanks guys for the tips 🙂
The day eterna starts limiting 3.75% to certain categories..that fees will be a pain int the a**
 
I had Premier since December 2023. I had requested them for Eterna and sent them all documents on 9th April 2024. Today I got mail from BOB cards that my request for Eterna upgrade is processed. It was very fast and they processed within 4 days . I was expecting them to take a month time going by earlier feedbacks.
 
I had Premier since December 2023. I had requested them for Eterna and sent them all documents on 9th April 2024. Today I got mail from BOB cards that my request for Eterna upgrade is processed. It was very fast and they processed within 4 days . I was expecting them to take a month time going by earlier feedbacks.
is your upgrade processed as LTF??

I requested for upgrade as well and got this reply.. (paid)

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I had Premier since December 2023. I had requested them for Eterna and sent them all documents on 9th April 2024. Today I got mail from BOB cards that my request for Eterna upgrade is processed. It was very fast and they processed within 4 days . I was expecting them to take a month time going by earlier feedbacks.
Thats very super quick.
 
Hi,

I requested their customer support to upgrade my 1.5-year-old Premier to Eterna based on my income documents on May 29th.

I checked with their support multiple times, and they kept saying it was pending approval from higher authorities.

On June 14, they made a Cibil enquiry.

On June 15, I got a limit enhancement offer on my Premier card, which I accepted.


Now I again asked them for an update on my upgrade request, to which CRM customer support replied that I recently had a limit upgrade, so I would have to wait for another 12 months. I told them that the Eterna upgrade request was raised last month, and in the meantime, you people sent a pre-approved limit enhancement offer, which I accepted. I don't understand why you can't proceed with my upgrade request, as I have been holding the Premier card for the last 1.5 years. The support quoted that the minimum CC limit required for Eterna is 2 lakhs.

I have now further escalated my matter to the escalation team.

What are my chances of getting Eterna now?
 
Hi,

I requested their customer support to upgrade my 1.5-year-old Premier to Eterna based on my income documents on May 29th.

I checked with their support multiple times, and they kept saying it was pending approval from higher authorities.

On June 14, they made a Cibil enquiry.

On June 15, I got a limit enhancement offer on my Premier card, which I accepted.


Now I again asked them for an update on my upgrade request, to which CRM customer support replied that I recently had a limit upgrade, so I would have to wait for another 12 months. I told them that the Eterna upgrade request was raised last month, and in the meantime, you people sent a pre-approved limit enhancement offer, which I accepted. I don't understand why you can't proceed with my upgrade request, as I have been holding the Premier card for the last 1.5 years. The support quoted that the minimum CC limit required for Eterna is 2 lakhs.

I have now further escalated my matter to the escalation team.

What are my chances of getting Eterna now?
Now since from July 2024, all BOB cards are going to become useless why you are worried/excited to take Eterna ??
 
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