Nothing new, they can't open the attachments I am sending them. They always seem to have some kind of excuse ready. I think they are being paid for that only.
The MD office person asked me to check email for any application number starting with C1.
Told them that I've not received any such such email and showed the only email received from Axis which was a rejection mail for Axis Digital Salary account ( BTW never applied for any salary account, just Axis
)
The person then tried to blame me saying that I must have applied for a salary account, not credit card
.
I lost my patience and asked if it's possible to apply for Salary account on Airtel App -> no answer
Asked if Axis can provide a copy of Salary account application form -> no answer
Asked what is the rejection criteria for Salary account -> no answer
Asked why Axis made a credit card enquiry during Salary account opening process -> no answer
The person then excused themselves and cut the call saying that Axis will investigate again.
In their "investigation", Axis couldn't find the cc application with the said reference number. So I raised a new complaint claiming that Axis made CIBIL enquiry without applying for any CC.
Now the Level 1 support has found application and obviously won't remove the enquiry. But they are unable to find any C1 application number for the decline reference number.
So Axis's claim that ever CC application has a C1 number is debunked by ................... Axis themselves.