Tata neu infinity to DCB metal upgrade Help

[nileshkumarux]

You can checkk out my post about this

Post in thread 'Need suggestion to optimize my credit card portfolio' https://www.technofino.in/community...ze-my-credit-card-portfolio.35338/post-880819

Same to same email but just add new lines version I got because I asked options of card so they said DCB metal. (we are willing to offer upgrade your existing credit card to a first-year free Diners Club Black Metal credit card....).

 

[TheBOSS]

Yes that is usual hdfc process, dont worry.
90% urs upgrade done by that pattern

How can I upgrade Hdfc freedom rupay to millennia having limit of 1.95L

 

[shashank08]

They denied i escleteded to PNO, and now they ready to give upgrade.

I escalated till MD desk even after the denied.. 😜😜

Now ball is with RBI BO 😂😂.
They responded that Tata neu being a co-branded card can't be upgraded to RBI BO as well..

So if you get upgrade then help me with your ticket number on which upgrade of tata neu to DCB has been done.
It can help me as well..😜😜

 

[nileshkumarux]

I escalated till MD desk even after the denied.. 😜😜

Now ball is with RBI BO 😂😂.
They responded that Tata neu being a co-branded card can't be upgraded to RBI BO as well..

So if you get upgrade then help me with your ticket number on which upgrade of tata neu to DCB has been done.
It can help me as well..😜😜

I was in full plan to close the Tata Neu and then apply for best available card. I told them on phone call, ITR match but no income from business so they denied and asking for RM help and i already contact RM for 1 month so I frustrated and told him give it or I will go to RBI as a imperia banking I should have premium card not co brand.

 

[Ram1]

How can I upgrade Hdfc freedom rupay to millennia having limit of 1.95L

Mail to priority redressal, surely possible, u have sufficient limit

 

[TheBOSS]

Mail to priority redressal, surely possible, u have sufficient limit

priorityredressal.creditcards@hdfcbank.com

Is this the mail id ?

 

[Ram1]

priorityredressal.creditcards@hdfcbank.com

Is this the mail id ?

Yes
Use chat gpt and send proper mail

 

[TheBOSS]

Yes
Use chat gpt and send proper mail

How many months should I wait before applying for upgrade ?

 

[Nishan11]

How many months should I wait before applying for upgrade ?

6 months. Personal experience.

 

[Ram1]

How many months should I wait before applying for upgrade ?

Is ur card new?
If 3 months completed,then give it a try

 

[TheBOSS]

Is ur card new?
If 3 months completed,then give it a try

3 months completed

 

[Ram1]

3 months completed

Try once .

 

[nileshkumarux]

Still no update, they created a new case ID on 8 Aug and replied on 11 Aug, Metioend can not offer Infinia ( but I accepted DCB metal offered by PNO ). I replied same email and PNO, so the grievance team created again new Case ID, and the PNO team did not reply.
Called both
Grievance: Talk to PNO because your case is there
PNO: will check and get back in 2-3 days

 

[nileshkumarux]

I requested Infinia or DCB metal, and after many emails to the grievance, I got a template reply, but I got lucky after sending an email to PNO, they offer DCB metal FYF

5 Aug - "In the event you wish to avail the aforesaid card upgrade, we request you to revert to us from your registered e-mail id with the below details / sharing your acceptance to enable us review your upgrade request subject to internal checks." (From pno help desk)
5 Aug - I sent acceptance mail
8 Aug - Received new case ID and mail from grievance
"This is with reference to your recent e-mail dated August 04, 2025, regarding the HDFC Bank credit card.
We wish to inform you that we are looking into your concerns raised regarding your HDFC Bank credit card account and shall respond to you on August 22, 2025. We request you to bear with us in the interim."

12 Aug
Still no update, they created a new case ID on 8 Aug and replied on 11 Aug, Metioend can not offer Infinia ( but I accepted DCB metal offered by PNO ). I replied same email and PNO, so the grievance team created a new Case ID, and the PNO team did not reply.
Called both
Grievance: Talk to PNO because your case is there
PNO: will check and get back in 2-3 days

 

[kiwi195]

You will get it. TAT (after accepting the upgrade) was about a week after acceptance when I did it

 

[nileshkumarux]

You will get it. TAT (after accepting the upgrade) was about a week after acceptance when I did it

Thanks, but they do not acknowledge after acceptance? And today is the 7th day as i accpeted on 5 Aug only.

 

[Ram1]

why are you creating these many threads for single query?
It will be done,give them some time man.
Keep checking my cards hdfc

 

[TheBOSS]

Try once .

Reply aaya ki 6 months wait karne atleast 🤣

 

[Ram1]

Reply aaya ki 6 months wait karne atleast 🤣

Yeah they taking 2 weeks to reply

 

[Nishan11]

Still no update, they created a new case ID on 8 Aug and replied on 11 Aug, Metioend can not offer Infinia ( but I accepted DCB metal offered by PNO ). I replied same email and PNO, so the grievance team created again new Case ID, and the PNO team did not reply.
Called both
Grievance: Talk to PNO because your case is there
PNO: will check and get back in 2-3 days

Keep following with them in regular intervals, you will get DCB Metal for sure.