Amex Plat Travel - No Retention Benefits Offered - July 2025

[prince747]

My Platnium Travel card has come up for renewal and accordingly Amex has charged the annual fee in tbr latest statement.

For the longest time I've seen people talk about the different kinds of offers they received when they called up Amex and ask for waiver.

So I called them up today and asked if they could give me an offer too. Do note I have Platinum and Gold charge cards besides the Travel card.

They flatly, although politely, refused to give me any offer. They say that such an offer is not available for my profile. I really do not want to pay the full fee, even though it's a very beneficial card, having just doled out almost 78k a few months ago for the charge card.

Has anybody else faced this? Were you able to talk with them and get them change their decision and give you an offer?

Would appreciate any inputs.

 

[drsel]

Those were the exact sentences they read out to me.

I've just read on twitter that effective July renewal offers have been put on hold. Unverified information although it turned out to be true in my case.

Customer care said on Chat that I will get 50% discount on my renewal fee or a target spend based offer, which can be found out only one month before renewal

 

[SSV]

Customer care said on Chat that I will get 50% discount on my renewal fee or a target spend based offer, which can be found out only one month before renewal

And which card it is and how much spend in the last year ?

 

[prince747]

Customer care said on Chat that I will get 50% discount on my renewal fee or a target spend based offer, which can be found out only one month before renewal

Oh wow. When did you chat with them?