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Kiwi Yes Bank Credit Card Q&A - Discussion

Sobirvs

TF Ace
Hello everyone,

I talked to kiwi customer support regarding their reward policy https://www.gokiwi.in/rewards-policy-v2/

and even did some trxns myself and some my friend did and I found much information on the credit card. Feel free to ask your questions too but from what I know I'll write here

My limit is 3L so I can get only 1% rewards. Now many confusion here, is this 1% in INR (Cashback claim) or Kiwi's? So my frnd confirmed this and also I confirmed from customer care too. These are in Indian rupees. So basically if your limit is 3L then you can get 12,000 kiwis per month max from your rupay card scan payments. 12k kiwis means 3k rs. (0.25 inr per kiwi or 1rs per 4 kiwis).

Now, I want to know from cc, are milestone benefits (3%/4%/5%) included in the per month 1% limit?? He said No. It is excluded. So let's say u did 1.5L trxn in a month. That means you will get 12k pts i.e 3k rs. Now as the 1.5L means you reached your 5% milestone, so you will get additional 3% next month. This 3% is extra benefit and it is not included in the month that you did the trxn on neither it is included in the month when you received the extra 3% (2% already given instantly and 3% later when milestone reach) benefit.

Additionally I asked CC, what does the term "month" constitutes?? is it like 1st to 30th or is it billing cycle?? He said it is monthly not billing statement cycle.

Also I asked CC, when we did normal upi trxns on kiwi app like bank to bank and sometimes we get kiwis on that too, are those included in that 1% limit per CL???? He asked seniors and then said No, that is excluded too. Means you get that extra benefit and he said anyways normal upi trxn from bank to bank "rarely" get benefit so it is excluded.

I asked him tons of other questions too, which he answered. The only downside of this card is we get 2% after milestone lapses. Also neon membership will prolly cost 1k next yr.
 
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I am getting error already reported to kiwi support & twitter team till now no updates except kiwi app able to link every upi app like cred, paytm rupay upi, samsung pay section.

Anyone passed through kindly suggest how to overcome.

1000039828.webp
 
I am getting error already reported to kiwi support & twitter team till now no updates except kiwi app able to link every upi app like cred, paytm rupay upi, samsung pay section.

Anyone passed through kindly suggest how to overcome.

View attachment 97799
I'm facing similar problem since from a month and kiwi customer support almost dead just drop mail to their griveilnce email after 15 working days then they mey speed solution.
 
I'm facing similar problem since from a month and kiwi customer support almost dead just drop mail to their griveilnce email after 15 working days then they mey speed solution.
It got resolved or not ?

I am waiting from week almost support is dead from kiwi even twitter support as well ,even yes bank is better seems even they responded over mail issue from kiwi side.

Cc - @sunit123 @Anindya98 please guide ye kaise solve hoga?
 
It got resolved or not ?

I am waiting from week almost support is dead from kiwi even twitter support as well ,even yes bank is better seems even they responded over mail issue from kiwi side.

Cc - @sunit123 @Anindya98 please guide ye kaise solve hoga?
I have been unable to use the Kiwi app for the past 40 days, so I tried updating my mobile number. Kiwi requested a duly filled form and KYC documents, which I sent twice to their Chennai office. The first time, I didn’t include my PAN card. The second time, I sent three signed forms, a color copy of my PAN card, and my Aadhaar card.

However, they keep rejecting the request, citing a "signature mismatch" even though my signature matches. Despite multiple follow-ups via email to Kiwi customer service, Yes Bank customer service, and grievance channels, there has been no update regarding the mobile number and Gmail ID update in the Kiwi app.
 
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Drop an email to Yes Bank PNO, if no response from them then go to RBIO
But yes bank mention issue from kiwi side,

Even card able to link every upi app like paytm, cred everywhere working even transaction happening from upi mode ,

except kiwi their own app till now no resolution from kiwi side already ticket raised & twitter as well.
 
It got resolved or not ?

I am waiting from week almost support is dead from kiwi even twitter support as well ,even yes bank is better seems even they responded over mail issue from kiwi side.

Cc - @sunit123 @Anindya98 please guide ye kaise solve hoga?
Yes it's resolved the mobile number changing issue finally, but it took me 45 days hard follow up from kiwi app tickets, Twitter follow up and after dropping mail griveilnce & to Co-founder(Mohit- search linkedin for their mail) for Kiwi. Email linking still not working smooth and transaction and statment details not yet fetching by kiwi we can ignore at this moment and we can ask them later for that.
 
I have been unable to use the Kiwi app for the past 40 days, so I tried updating my mobile number. Kiwi requested a duly filled form and KYC documents, which I sent twice to their Chennai office. The first time, I didn’t include my PAN card. The second time, I sent three signed forms, a color copy of my PAN card, and my Aadhaar card.

However, they keep rejecting the request, citing a "signature mismatch" even though my signature matches. Despite multiple follow-ups via email to Kiwi customer service, Yes Bank customer service, and grievance channels, there has been no update regarding the mobile number and Gmail ID update in the Kiwi app.
Then first step here is update your signature in your credit card then follow the next step. Tips for signature it's automatically they taken from your PAN most case instead of your vkyc signature so try with both if you have different signature.
 
I have been unable to use the Kiwi app for the past 40 days, so I tried updating my mobile number. Kiwi requested a duly filled form and KYC documents, which I sent twice to their Chennai office. The first time, I didn’t include my PAN card. The second time, I sent three signed forms, a color copy of my PAN card, and my Aadhaar card.

However, they keep rejecting the request, citing a "signature mismatch" even though my signature matches. Despite multiple follow-ups via email to Kiwi customer service, Yes Bank customer service, and grievance channels, there has been no update regarding the mobile number and Gmail ID update in the Kiwi app.
Just ask me as quatation since I was in similar boat it got resolved, do you have kiwi account with old number as well new number?
 
Just ask me as quatation since I was in similar boat it got resolved, do you have kiwi account with old number as well new number?
No bro not yet.
Actually i was rejected twice from kiwi both Axis and and yes bank.so i tool it on my brother credentials.i used this card 3-4 months with his mobile and Gmail. So I wanted to update my gmail and mobile.sent the documents twice to Chennai office but no response they kept saying signature mismatched.
What should I do now,i threatened them that I'll make rbi complaint if not updated by 26 may 12pm.

This is from pno what said.

This is with reference to your e-mail dated May 16, 2025 regarding Contact change on YES BANK credit card records.

At the outset, we regret the inconvenience
caused to you.

We regret to inform you that your Mobile number and Email id change request got declined due to signature mismatch in the form with your application form at the time of Credit Card application.

Further, we request you to resend the attached signature form and contact change form along with valid documents to us at yestouchcc@yesbank.in from your registered e-mail ID.
Legal Document required for Signature Change – PAN Card / Passport.
 
No bro not yet.
Actually i was rejected twice from kiwi both Axis and and yes bank.so i tool it on my brother credentials.i used this card 3-4 months with his mobile and Gmail. So I wanted to update my gmail and mobile.sent the documents twice to Chennai office but no response they kept saying signature mismatched.
What should I do now,i threatened them that I'll make rbi complaint if not updated by 26 may 12pm.

This is from pno what said.

This is with reference to your e-mail dated May 16, 2025 regarding Contact change on YES BANK credit card records.

At the outset, we regret the inconvenience
caused to you.

We regret to inform you that your Mobile number and Email id change request got declined due to signature mismatch in the form with your application form at the time of Credit Card application.

Further, we request you to resend the attached signature form and contact change form along with valid documents to us at yestouchcc@yesbank.in from your registered e-mail ID.
Legal Document required for Signature Change – PAN Card / Passport.
It means you have two accounts with kiwi the one is rejected one and another account is with your brother creditinial as you said - who's PAN number used in old number and new number? If you used Same PAN number of your in both accounts then it's fine and in this case send two separate form to yes bank one is signature update form along with request letter explaining the same and another is mobile number update form.
 
It means you have two accounts with kiwi the one is rejected one and another account is with your brother creditinial as you said - who's PAN number used in old number and new number? If you used Same PAN number of your in both accounts then it's fine and in this case send two separate form to yes bank one is signature update form along with request letter explaining the same and another is mobile number update form.
I'm updating with my secondary mobile and secondary gmail(in brother's kiwi cc)

Currently I'm not able to reapply because I was rejected twice.
Even if it enabled i cant apply because im holding yesbank's ace CC(ltf)
 
I'm updating with my secondary mobile and secondary gmail(in brother's kiwi cc)

Currently I'm not able to reapply because I was rejected twice.
Even if it enabled i cant apply because im holding yesbank's ace CC(ltf)
Make sure you taken sign from your brother and first send signature update form once your received confirmation then go for mobile and gmail update form.
 
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