Upi lite balance disappeared

[atul007]

I have upi lite with axis bank through Bhim app. Yesterday it showed my upi lite balance as zero whereas it should be around 1153. I sent DM on X to Bhim but there is no reply. Kindly advise how to raise complaint as there is pre set options in the app which does not address my concern.

 

[SSquad]

Check if it is refunded to the bank account.

 

[atul007]

Till now no refund to bank account also. Got reply on X to wait for 4 days. So waiting now. If they transferred the balance to bank account, it should appear in transaction history which is not there.

 

[its_karan]

I have upi lite with axis bank through Bhim app. Yesterday it showed my upi lite balance as zero whereas it should be around 1153. I sent DM on X to Bhim but there is no reply. Kindly advise how to raise complaint as there is pre set options in the app which does not address my concern.

Till now no refund to bank account also. Got reply on X to wait for 4 days. So waiting now. If they transferred the balance to bank account, it should appear in transaction history which is not there.

Happened with me once

1. Mail them with the screenshots bhim.support@npci.org.in and
2. Register a complaint here https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

DM if u need any more help