Upi lite balance disappeared

[atul007]

I have upi lite with axis bank through Bhim app. Yesterday it showed my upi lite balance as zero whereas it should be around 1153. I sent DM on X to Bhim but there is no reply. Kindly advise how to raise complaint as there is pre set options in the app which does not address my concern.

 

[SSquad]

Check if it is refunded to the bank account.

 

[atul007]

Till now no refund to bank account also. Got reply on X to wait for 4 days. So waiting now. If they transferred the balance to bank account, it should appear in transaction history which is not there.

 

[its_karan]

I have upi lite with axis bank through Bhim app. Yesterday it showed my upi lite balance as zero whereas it should be around 1153. I sent DM on X to Bhim but there is no reply. Kindly advise how to raise complaint as there is pre set options in the app which does not address my concern.

Till now no refund to bank account also. Got reply on X to wait for 4 days. So waiting now. If they transferred the balance to bank account, it should appear in transaction history which is not there.

Happened with me once

1. Mail them with the screenshots bhim.support@npci.org.in and
2. Register a complaint here https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

DM if u need any more help

 

[CosmicCat]

I have upi lite with axis bank through Bhim app. Yesterday it showed my upi lite balance as zero whereas it should be around 1153. I sent DM on X to Bhim but there is no reply. Kindly advise how to raise complaint as there is pre set options in the app which does not address my concern.

This is solely the reason why I refuse to use UPI Lite. It is, by design, supposed to disappear even when you reinstall the app. However, several third-party apps like Google Pay and PhonePe back up their balance. So, essentially, even after you reinstall the app, the balance reappears.

This disappearance issue with BHIM even when you don't reinstall the app has been existent since as far as I can remember. There are plenty of reports on Reddit and X.

As @its_karan said, raise a complaint with NPCI BHIM Support. Hopefully the balance should be back. In the future, avoid using UPI Lite in BHIM. If you prefer a wallet system, use PayZapp, PhonePe, or Amazon Pay Wallet.