Stay Away from Kotak Spendz Add-on Savings Account

[StanRoute66]

Day before Yesterday , I was wrongly charged for Spendz DC Re-Issuance fee which I never requested and I also there hasn't been any re-issuance as well , lol . I only have the Free original Debit card which was issued at the time of account opening . They took away Rs.200+GST (236) as this fees. My Balance was Rs.20 and they deducted it full and then put a lien on my Account for the remaining Rs.216.

Now, I try to Connect to Kotak Customer care Officers about it and they say , we are going to transfer your call to Banking department , and as soon as they do that.. it gets Disconnected . After 10+ calls yesterday , there was once that the call went through to banking department and when I told him about Spendz account , he verified my details and put me on hold for 8 minutes! and as the Hold went off ..he asked me , "so you didnt request re-issuance ? " and as soon as I answered " noo " , the Call disconnected abruptly.

So , there is no One in the bank who can provide service related to this Account . It's worthless .

I also tried to email them directly from Kotak netbanking > but then they dont understand the problem and giving me useless reply

 

[TheTrickySid]

Day before Yesterday , I was wrongly charged for Spendz DC Re-Issuance fee which I never requested and I also there hasn't been any re-issuance as well , lol . I only have the Free original Debit card which was issued at the time of account opening . They took away Rs.200+GST (236) as this fees. My Balance was Rs.20 and they deducted it full and then put a lien on my Account for the remaining Rs.216.

Now, I try to Connect to Kotak Customer care Officers about it and they say , we are going to transfer your call to Banking department , and as soon as they do that.. it gets Disconnected . After 10+ calls yesterday , there was once that the call went through to banking department and when I told him about Spendz account , he verified my details and put me on hold for 8 minutes! and as the Hold went off ..he asked me , "so you didnt request re-issuance ? " and as soon as I answered " noo " , the Call disconnected abruptly.

So , there is no One in the bank who can provide service related to this Account . It's worthless .

I also tried to email them directly from Kotak netbanking > but then they dont understand the problem and giving me useless reply

Contact PNO

 

[StanRoute66]

Contact PNO

Thanks for guidance .
I will start Grievance redressal as per their site . From Level-1 to Level-4 .
I'll update you guys on each level .

 

[rcks750]

Also tag on twitter

 

[AllSeeker]

Kotak has worst customer care, so don't expect much, that's why I'm very hesitant to have anything serious with their brand.

 

[aarunn]

Try sending them a DM in Twitter

 

[StanRoute66]

Also tag on twitter

Try sending them a DM in Twitter

Done that too . Let's see what happens

 

[prc1990]

Thanks for guidance .
I will start Grievance redressal as per their site . From Level-1 to Level-4 .
I'll update you guys on each level .

I appreciate the banks who atleast have their escalation matrix is in place in their official website in case of any grievances. Most of the banks don't even share it with the customer though customer has the right to know that.

 

[StanRoute66]

After DM'ing Kotak , They solved the issue in 5 days .
Official Escalation from Level 1 Didnt work . Thanks @aarunn . Your Suggestion worked .

 

[ashwink]

Hi brother let us tell about kotak spendz features and card benefits

 

[ashwink]

Today morning I have successfully activated kotak spendz account but the virtual card is not showing cvv🙄

 

[StanRoute66]

Today morning I have successfully activated kotak spendz account but the virtual card is not showing cvv🙄

It takes a day .

 

[StanRoute66]

Hi brother let us tell about kotak spendz features and card benefits

The Spendz Guide - Everything you wish to know about Kotak Spendz

www.kotak.com

It's basically an Add-on wallet account , Like ICICI pockets and HDFC Payzapp .
But in this you can withdraw cash at ATM with the Prepaid Debit Card .

 

[ashwink]

It takes a day .

K I will wait.