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Standard chartered Ultimate timeline

Legionomous

TF Buzz
Hello folks,
I have applied for SC Ultimate through online process and it got approved at the same time. However, I have not heard back from the bank since then regarding the application. I had already contacted the bank through chat but it always gets disconnected while waiting for their response. It has been around 8 business days since the application got approved. Is this normal for a bank like Standard chartered while processing a credit card?
 
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