SmartEarn- Paytm Wallet load (unable to get 5X)

[Pavan]

Guys am not getting 5X reward point for my paytm wallet load through american express smartern card
Any one is also facing the same issue ?

Am just getting normal points

@TechnoFino @Walter White @Wealth is my birth right!
@VISHESH_BANSAL

 

[Pavan]

I understand your concern . and that is why I want to know as well. Atleast they should have given ETA.
Now please call CC and ask for escalation email. Don't ask for resolution.
You could do this via chat as well
Dont mention about your issue at all..
You just want escalation contact details

Thanks i have already written to grievance even they have not reponded

 

[Pavan]

Hey @Pavan Transaction of Rs. 101 done on PAYTM. COM WALLET PG 2.0 NOIDA through MRCC on August 22nd, fetched points. No issues for me.

No not about points they have fixed the points issue for now
But missing points are not yet credited

 

[pprakash11]

No not about points they have fixed the points issue for now
But missing points are not yet credited

oops seems I got saved since I did not do any transaction when the glitch was going on


#phewwww

 

[SSV]

Thanks i have already written to grievance even they have not reponded

Okay, keep asking them for the status for another couple of weeks, write very nicely and professionally.. meanwhile I will try to find out who is the big boss for these kind of things and we will escalate to him/her with all rhe communication

 

[Pavan]

Okay, keep asking them for the status for another couple of weeks, write very nicely and professionally.. meanwhile I will try to find out who is the big boss for these kind of things and we will escalate to him/her with all rhe communication

Sure thanks

But i might end of closing amex soon ..seems to much of things for a small issues

 

[SSV]

Sure thanks

But i might end of closing amex soon ..seems to much of things for a small issues

That is also understandable..
What was this glitch that was talked about before

 

[greenmail007]

Here is the link.
you can check here.

https://www.americanexpress.com/content/dam/amex/in/legal/cmu/merchantlist.pdf

 

[Pavan]

Did transaction on 1st Aug on Paytm with same merchant name - ".... WALLET PG 2.0 NOIDA" which used to provide 5x till last month (when settled) but not this month.

Raised a compaint through call around 8th, they took the whole information and escalated.

After a week or so, called again about the status, they read the whole last time conversation and opened service number (received email with that).

Didn't called them but after a week they only called and said issue resolved and 5x credited to my account (also received the email which says service ticket closed..)

Total time taken: 14 minutes (both two calls) from my side.
Issue resolved: In 3+ weeks.

------------
So, escalate and get it resolved

.Nice bro thanks but where to escalate am been waiting since 28

Where to escalate
And you points during bill generation ?

 

[SSV]

Did transaction on 1st Aug on Paytm with same merchant name - ".... WALLET PG 2.0 NOIDA" which used to provide 5x till last month (when settled) but not this month.

Raised a compaint through call around 8th, they took the whole information and escalated.

After a week or so, called again about the status, they read the whole last time conversation and opened service number (received email with that).

Didn't called them but after a week they only called and said issue resolved and 5x credited to my account (also received the email which says service ticket closed..)

Total time taken: 14 minutes (both two calls) from my side.
Issue resolved: In 3+ weeks.

------------
So, escalate and get it resolved.

If you could provide escalation contacts also , it would be helpful thanks

 

[SSV]

- Its' call. Called their support and talked about why it didn't credited 5x (though 2nd time they said wait till bill generation but missed points credited earlier).

Contact Us | American Express India

Need help with your Card or Account? We're here to help you. We have 24/7 support via our App & a Help Center, with answers to FAQs. Learn more.

www.americanexpress.com

Thanks,

@Pavan bhai, so in case of amex also service differs according to the agent we work with..

 

[Pavan]

Thanks,

@Pavan bhai, so in case of amex also service differs according to the agent we work with..

Think am so unlucky even after holding three cards from amex that my issues completed 27 days

 

[Pavan]

- Its' call. Called their support and talked about why it didn't credited 5x (though 2nd time they said wait till bill generation but missed points credited earlier).

https://www.americanexpress.com/in/...=in_sitefooter_company_information_contact_us

Lucky you i almost lost trust on amex

 

[Pavan]

You have to fight, there is no luck, If there is call option I prefer that as first but otherwise emails with reminders or explanation until it resolved.

Its been 2 months fighting with Axis to credit missing cashback for BigBasket transactions (done for 1 month and pending for 1 more month).

Its been a month explaining Kotak that they credited June points in July but not July points in Aug - where they replying "we already credited points in July".

Well, in my case if I lost the trust and have to do everything every month, I usually stop using that option after 2 months and look for alternative.

Just call them and explain ...

- How it credited 5x last month for same merchant?
- How it missed this month?
- Ask them take the complaint and resolve as soon as possible.

Follow up after 1 week, and ask for status.

Like I said it hardly takes 7 minutes for each call.

Which lucky number you are using ?

 

[Pavan]

.Kind of missing HDFC i thought they are worst at service seems they are ok atleast if write someone will come and update
Amex even i spoke nodal desk they are like points are missing and it will be credited

 

[Pavan]

After one month of fight finally approved 175 points for all the three transaction missing

 

[Pavan]

@Walter White @pprakash11 @S S V
i did transaction on Wednesday transaction is settled but unable to see transaction in MR points tab

Not sure what's happening again

Any one facing same issue

 

[SSV]

@Walter White @pprakash11 @S S V
i did transaction on Wednesday transaction is settled but unable to see transaction in MR points tab

Not sure what's happening again

Any one facing same issue

Same problem here, some technical issue, I suppose. It is not showing me under total spends for my plat travel card as well.. it will be fixed soon

 

[pprakash11]

@Walter White @pprakash11 @S S V
i did transaction on Wednesday transaction is settled but unable to see transaction in MR points tab

Not sure what's happening again

Any one facing same issue

Same issue

I contacted Amex over chat they told MR points going under some update
They will credit within 48 hrs

 

[Pavan]

Same issue

I contacted Amex over chat they told MR points going under some update
They will credit within 48 hrs

Thanks a lot @S S V @pprakash11 missing true amex these days
I always get wrong info from support

 

[SSV]

Thanks a lot @S S V @pprakash11 missing true amex these days
I always get wrong info from support

One transaction went thru and got rewards , still more to go.. The train has started..