SmartEarn- Paytm Wallet load (unable to get 5X)

[Pavan]

Guys am not getting 5X reward point for my paytm wallet load through american express smartern card
Any one is also facing the same issue ?

Am just getting normal points

@TechnoFino @Walter White @Wealth is my birth right!
@VISHESH_BANSAL

 

[pprakash11]

Merchant name kya dikha rha hai dono me?

When was your second transcations ? i mean date

where are these transaction done? from paytm or elsewhere.. I think reward multiplier web site hasn't got paytm option right?

 

[Pavan]

Seems they have fixed this but i have not points for previous transcations

 

[pprakash11]

Seems they have fixed this but i have not points for previous transcations

now on it will be fine ig.

 

[SSV]

okay this is smart earn thread...got it .. I dont have one.. thanks

 

[sxchzy]

aebcnodalofficer@aexp.com
customerservicesindia@aexp.com

Write to head customer service
Received revert within 2 days

 

[Pavan]

@Walter White and @pprakash11
i did transaction on Monday transaction is settled but unable to see transaction in MR points tab

Not sure what's ahppening

 

[SSV]

@Walter White and @pprakash11
i did transaction on Monday transaction is settled but unable to see transaction in MR points tab

Not sure what's ahppening

+1, same situation... Transaran done 21/08 and settled on 23/08... but not appearing in the rewards tab yet... may be some technical glitch...

 

[Pavan]

+1, same situation... Transaran done 21/08 and settled on 23/08... but not appearing in the rewards tab yet... may be some technical glitch...

Even for others card it's happening,??

 

[Pavan]

Anybody else facing glitch 😦??

 

[nitinmits]

Anybody else facing glitch 😦??

Me also facing same thing

 

[Pavan]

Me also facing same thing

Not sure what's happening

 

[harsh1387]

Received the points for 17 Aug wallet load.

 

[Pavan]

Received the points for 17 Aug wallet load.

Yes but now we not able to see transactions after 20th

 

[SSV]

+1, same situation... Transaran done 21/08 and settled on 23/08... but not appearing in the rewards tab yet... may be some technical glitch...

Even for others card it's happening,??

Received my points

 

[Pavan]

Received my points

Thanks but still missing points are not credited for me

 

[Pavan]

@Walter White @S S V and all
It's been 25days still i have not got any response

i was under impression that at least amex will have better service seems like they are like another bank

Anyway to escalate now ?

am not concerned on the 5X am concerned on the way the issue is being addressed

 

[SSV]

@Walter White @S S V and all
It's been 25days still i have not got any response

i was under impression that at least amex will have better service seems like they are like another bank

Anyway to escalate now ?

am not concerned on the 5X am concerned on the way the issue is being addressed

Very unheard of, did you contact them on the Chat? How did you raise the issue?
Could you please elaborate the issue..(in DM if you wish)..
I am also pretty new to AMEX system..Let's see how to tackle this scenario.

 

[Pavan]

Very unheard of, did you contact them on the Chat? How did you raise the issue?
Could you please elaborate the issue..(in DM if you wish)..
I am also pretty new to AMEX system..Let's see how to tackle this scenario.

yes i chatted with them they asked me to wait and waited for 30 mins and after 30 mins i got response team is working and no ETA for now

Issues is simple i have eligible transaction from july on paytm and reliance smart eligible for 5X one of the feature of smartern card and i haven't got

As i said am not concern of 5X am more on is this the AMEX work i usually opted amex for service if i need to so much follow up for a small issues seems other banks are better for me

 

[SSV]

yes i chatted with them they asked me to wait and waited for 30 mins and after 30 mins i got response team is working and no ETA for now

Issues is simple i have eligible transaction from july on paytm and reliance smart eligible for 5X one of the feature of smartern card and i haven't got

As i said am not concern of 5X am more on is this the AMEX work i usually opted amex for service if i need to so much follow up for a small issues seems other banks are better for me

I understand your concern . and that is why I want to know as well. Atleast they should have given ETA.
Now please call CC and ask for escalation email. Don't ask for resolution.
You could do this via chat as well
Dont mention about your issue at all..
You just want escalation contact details

 

[pprakash11]

Hey @Pavan Transaction of Rs. 101 done on PAYTM. COM WALLET PG 2.0 NOIDA through MRCC on August 22nd, fetched points. No issues for me.