Smart buy IRCTC Booking issues using DCB

[Jeevankishor]

Recently i booked train tickets in IRCTC via smartbuy, i selected passenger derails from saved list. After booking the tickets i see the ticket was booked for different passenger which it picked from saved list rather than my selection (only name of the passenger was changed). Now i have no other option than cancelling the tickets. Its really frustrating to see such a bug with hdfc. Did any one faced similar issues in smartbuy??

 

[Harry1]

Now a days TT just verbally ask name without checking id. So if u want to take risk, u can. At least gender and age should be similar .

 

[Jeevankishor]

Yeah only name was different but i dont want to take risk. Anyways Hdfc will not pay back my cancellation fee which is painful

 

[ltf4ever]

Recently i booked train tickets in IRCTC via smartbuy, i selected passenger derails from saved list. After booking the tickets i see the ticket was booked for different passenger which it picked from saved list rather than my selection (only name of the passenger was changed). Now i have no other option than cancelling the tickets. Its really frustrating to see such a bug with hdfc. Did any one faced similar issues in smartbuy??

thanks for flagging. i will make sure that i don't save any names from now on!

 

[Batmanbaba]

Yeah only name was different but i dont want to take risk. Anyways Hdfc will not pay back my cancellation fee which is painful

if one passengers name is right go with it....they just ask for id of one passenger on pnr...and its very rare....just nod yes when they call out name....

 

[Jeevankishor]

Name and gender isn’t matching not sure our TT is smart enough to sense tat 😛

 

[Batmanbaba]

Name and gender isn’t matching not sure our TT is smart enough to sense tat 😛

Ohh... Gender is different then it can be a issue... U get can get it rectified instead of cancellation.... U can visit the boarding station.... Write a application and attach id of the traveller.... And get it signed by station master... Then submit it to cheif booking officer... He/she will be sitting in office where the reservation tickets are booked offline on that station....

Or use that old ticketless trick... When tt comes nearby go to washroom... And wait till he/she goes... Since one passenger is present... He/she will check the entire pnr.....

 

[gurubhai]

May I ask did you add/remove passenger from saved list more than one time and then finalise the passenger list while booking ticket?
I have booked a ticket a month back or so and didn't faced issue.

 

[Jeevankishor]

May I ask did you add/remove passenger from saved list more than one time and then finalise the passenger list while booking ticket?
I have booked a ticket a month back or so and didn't faced issue.

Yeah i did tat because few details was incorrect

 

[gurubhai]

Yeah i did tat because few details was incorrect

Must be some UI bug then. :| We have to be careful 😅

 

[Deleted member 5552]

Ohh... Gender is different then it can be a issue... U get can get it rectified instead of cancellation.... U can visit the boarding station.... Write a application and attach id of the traveller.... And get it signed by station master... Then submit it to cheif booking officer... He/she will be sitting in office where the reservation tickets are booked offline on that station....

Or use that old ticketless trick... When tt comes nearby go to washroom... And wait till he/she goes... Since one passenger is present... He/she will check the entire pnr.....

It is little difficult to do so. Passenger should provide valid ID proof that new passenger is his relative. And he who booked ticket can not do anything if it is a single ticket. As far as I know, only the passenger whose name is in the ticket can raise a request to change passenger and submit valid ID proof

 

[Batmanbaba]

It is little difficult to do so. Passenger should provide valid ID proof that new passenger is his relative. And he who booked ticket can not do anything if it is a single ticket. As far as I know, only the passenger whose name is in the ticket can raise a request to change passenger and submit valid ID proof

Yes it can be only done for blood relatives....