Question on RBIO complaint process

[kumars_001]

Hi

I raised an RBIO complaint on icici bank for charging annual fee on my new credit card. It's been almost 25 days but no update yet. The statement on the card is generated with the joining fee.

Now the question is if I request icici to close the credit card, will the RBIO complaint also be closed without any action as the CC is closed?

Or the complaint will still be open and they will provide the compensation or the conversion of card to LTF

 

[ontherocks]

ICICI won't close your card if you have unpaid dues.

 

[kumars_001]

ICICI won't close your card if you have unpaid dues.

But I didn't even activate the card. They charged annual fee