Premier to Eterna Upgrade

[alphadark7]

I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna.
They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card.

How do I do it? Offline? or with conversions@bobfinancial.com.

Conversions team will send a form to fill and sign but that form has BOB Fees and not LTF

How to proceed?

 

[amit]

I asked BOB for an LTF upgrade and they denied but they upgraded to paid Eterna without consent.

Can they do that?
I never told them to upgrade the care without LTF.

NO they can't, either they will reject LTF upgrade request or they offer Paid version.
In my case they reject my Eterna upgrade request and didnt offer any paid version. In this Forum lots of folks have offered paid version when they asked for LTF or straight reject.

 

[Harry1]

Got my first Eterna Statement today, need some clarification...

Transaction of Premier and Eterna both are showing in the billing statement - do we need to pay the amount on a separate card or can pay all the outstanding bills in Eterna?
@Subhankar @bhavyegoel

When do they credit bonus points? Few days after transaction or after statement generation?

 

[Harry1]

30th August - I can see new card starting with 4531 now in portal.

3rd September - Card delivered and activated.

 

[alphadark7]

they can't.

I added the same clause and I also added Clause 11 (b) and sent it to them

Now what is the possibility of them changing the card to LTF Eterna? or will they cancel and revert it to Premier?

 

[ltf4ever]

I asked BOB for an LTF upgrade and they denied but they upgraded to paid Eterna without consent.

Can they do that?
I never told them to upgrade the card without LTF.

thanks for sharing. i was about to enquire about the same with the bob team.

do let us know how you get it resolved.

 

[alphadark7]

thanks for sharing. i was about to enquire about the same with the bob team.

do let us know how you get it resolved.

Did they upgrade yours as well to Paid Eterna without consent?

 

[ltf4ever]

Did they upgrade yours as well to Paid Eterna without consent?

no, i just received premier ltf, and i was about to send them a query if they can upgrade to eterna ltf.

 

[AshishR]

what was the email id to get confirmatioin for ltf eterna?

 

[alphadark7]

what was the email id to get confirmatioin for ltf eterna?

eterna@bobfinancial.com

 

[jyotimanb]

I asked BOB for an LTF upgrade and they denied but they upgraded to paid Eterna without consent.

Can they do that?
I never told them to upgrade the card without LTF.

Did you fill out that Upgrade form?
They should not process Upgrade without filling that

 

[alphadark7]

Did you fill out that Upgrade form?
They should not process Upgrade without filling that

Yes I did
Cancelled the amount and wrote LTF and in every email I've written that I only want a LTF Eterna Card and not paid Eterna

 

[ltf4ever]

Yes I did
Cancelled the amount and wrote LTF and in every email I've written that I only want a LTF Eterna Card and not paid Eterna

genuine doubt: can @alphadark7 avoid activating the card so that there is no need to pay any fees? upside is that no need to go to ombudsman and follow the lengthy process (unless they do want to fight and claim compensation). downside is that both premier and eterna might be closed. @TechnoFino ?

 

[Cryptopsycho]

Got my first Eterna Statement today, need some clarification...

Transaction of Premier and Eterna both are showing in the billing statement - do we need to pay the amount on a separate card or can pay all the outstanding bills in Eterna?
@Subhankar @bhavyegoel

you pay all outstanding to Eterna only... It will be taken care!

 

[Bigde]

I have recently applied for an upgrade from Premier to Eterna LTF. BOB took almost 1 and half months to process my request. Initially the offered paid Eterna to me, however they relented when I escalated the matter to crm@bobfinancial.com.

 

[bhavyegoel]

Got my first Eterna Statement today, need some clarification...

Transaction of Premier and Eterna both are showing in the billing statement - do we need to pay the amount on a separate card or can pay all the outstanding bills in Eterna?
@Subhankar @bhavyegoel

Full bill amount on current card number

 

[Cryptopsycho]

I have recently applied for an upgrade from Premier to Eterna LTF. BOB took almost 1 and half months to process my request. Initially the offered paid Eterna to me, however they relented when I escalated the matter to crm@bobfinancial.com.

is ur itr above 30L?

 

[jyotimanb]

Guys,
Anyone applied for BOB Add-On Cards, could you please share the info on the below-mentioned thread?

Thread 'BOB Add-on Card Age Criteria' https://www.technofino.in/community/threads/bob-add-on-card-age-criteria.2646/

 

[Bigde]

is ur itr above 30L?

Yes

 

[sahil624]

I have recently applied for an upgrade from Premier to Eterna LTF. BOB took almost 1 and half months to process my request. Initially the offered paid Eterna to me, however they relented when I escalated the matter to crm@bobfinancial.com.

Mine is the same case. I have escalated to crm1 let’s see what they decide.
One question, did you have good transactions on your Premier before upgrading to Eterna?

Also? What did you write in your escalation mail? Did you write that you are being offered paid Eterna but you need LTF only?

 

[Bigde]

Mine is the same case. I have escalated to crm1 let’s see what they decide.
One question, did you have good transactions on your Premier before upgrading to Eterna?

Also? What did you write in your escalation mail? Did you write that you are being offered paid Eterna but you need LTF only?

On Premier my limit was around 75K hence I was doing low ticket transactions between 5 and 15K on it. In my escalation email I asked them why they were offering paid Eterna when my ITR was well above 30L limit, reattached all the income documents on the same email and sent it to CRM. CRM team quickly approved my LTF request.