I am one of the earliest users of PhonePe App.
On 30/JUL, applied for HDFC-PHONEPE Card via PhonePe App.
Being a SBMax customer of HDFC, for the last 3 years, the processing says it will be faster.
BUT, even after OTP authentication of Aadhaar, PAN and SBMax login credentials, it is still UNDER PROCESSING since 30/JULY.
They asked me to send a couple of Dox (self attested Aadhaar and PAN - again) and a 1 page Digital Application (which anyway doesn't add anything, except my signature) to their lethargic n notorious Chennai office.
After receiving these dox, the App said - I have made it through ALL steps. VERIFICATION is ON. And, it will take just 2-3 days more.
Already 3 days over.
Is this how a DIGITAL VERIFICATION is supposed to take place ? Takes 3 weeks AFTER OTP AUTHENTICATIONS and PHYSICAL SUBMISSION OF DOX.
STILL, not yet done.....
HDFC Online site says UNDER PROCESS.
PHONEPE App says - Digital KYC Process is ON. Verification is in PROGRESS.