Payment failure & details not reflecting in SBI Unipay

[Survivor35]

hello team,

I have paid 49600 rs for my cousin's icici with my hdfc dc on sbi unipay today.initially it showed succesful and later i saw "payment failed and incase of
any debit,it will be credited in 3-4 business days". The amount that showed up in the page was 496 rs and there is no info about the transaction anywhere inspite of
giving my mobile number & email address.

what should i do to ensure the refund of 49600 is tracked & credited.

 

[ankitshukla]

start raising chargebacks from your bank

I raised charge back instantly credit amount after two days got refund also from SBI unibill

 

[ankitshukla]

Dear all there is no issue you will get refund within 10 days.Due to this problem i raised charge back (01/04/2024)and receive money instantly in my credit card account but i got refund yesterday.transaction date was 28/03/2024.

 

[RTR01]

Dear all there is no issue you will get refund within 10 days.Due to this problem i raised charge back (01/04/2024)and receive money instantly in my credit card account but i got refund yesterday.transaction date was 28/03/2024.

What happens now?

 

[ankitshukla]

What happens now?

Nothing you will get refund that's it

 

[RTR01]

Nothing you will get refund that's it

You got refund twice right which will get reversed?

 

[ankitshukla]

Yes refund and chargeback both which was requested by customer support.chargeback will be reversed after refund received.I confimed with customer

 

[SamPtnk]

CC refund are getting processed
Not Dc ones

 

[yolofino]

How to raise chargeback for debit card in HDFC? Any online form to fill? What to write in that? That merchant is not processing the refund?

 

[sriniak1303]

I raised charge back instantly credit amount after two days got refund also from SBI unibill

Its been more than 10 days.
I did on 23rd march

Raised dispute now, got temp credit as of now

 

[sriniak1303]

CC refund are getting processed
Not Dc ones

I did with idfc cc on 24rd march, yet to receive refund

 

[BeingIncog]

How to raise chargeback for debit card in HDFC? Any online form to fill? What to write in that? That merchant is not processing the refund?

https://apply.hdfcbank.com/digital/onlinedispute#odrlogin . . .

 

[sriniak1303]

Dear all there is no issue you will get refund within 10 days.Due to this problem i raised charge back (01/04/2024)and receive money instantly in my credit card account but i got refund yesterday.transaction date was 28/03/2024.

When u did u do your txn?
I did on mar 23rd but no refund yet
No response to mails as quoted by others in this thread

 

[cnu431]

Yeah received refund after 3 working days for one transaction and waiting for refund for another failed transaction. Usually they wont respond to mail/call. Have to wait until its done.

Received the other failed transaction too today.(i.e., in 3 working days)
I guess failed transactions done using CC/UPI are being settled within 3 to 4 working days(this was in my case).

Transactions done using debit cards are taking longer time to settle as many say.

 

[SamPtnk]

SBI reply

We regret the inconvenience caused. In case you are not able to register the complaint through the web portal, kindly send an email to support.bbps@sbi.co.in along with complete details of the transaction. Our concerned team will look into the matter.

 

[sarainfo12]

Received the other failed transaction too today.(i.e., in 3 working days)
I guess failed transactions done using CC/UPI are being settled within 3 to 4 working days(this was in my case).

Transactions done using debit cards are taking longer time to settle as many say.

Debit card transaction date ?

 

[cnu431]

Debit card transaction date ?

I haven't used debit card. My transaction was failed when I tried with CC. Refund was received in 3 working days.

 

[anantnitish]

I have received refunds on Amazon pay credit card on both the transactions 131k and 36k failed on 28th March, received refund on 2nd April.

However, still waiting for refund for the failed transactions made using idfc debit card on 26th. 50k + 50k

I didn't even knew that credit card was also working to pay cc bill
I only knew about rupay cc UPI which never worked for me

 

[sxchzy]

SBI reply

We regret the inconvenience caused. In case you are not able to register the complaint through the web portal, kindly send an email to support.bbps@sbi.co.in along with complete details of the transaction. Our concerned team will look into the matter.

my mail was bounced when i wrote to this email id

 

[sarainfo12]

Anyone got refund on debit card ? If yes which bank card ?

 

[sxchzy]

raise a chargeback with your bank