LTF card was promised but chargeable given

[b4bhar]

Guys,

I was promised a LTF HDFC card and even double checked while applying, but to my surprise, the customer care informed it is showing as chargeable. They have asked to send an email to the backend team which i did.
Waiting for their response. But this is clearly deceiving you customer by saying it LTF while applying only to say its chargeable after receiving the card!

Highly disappointed with HDFC. Anyone on the same boat as me?

 

[RAMESH BABU N]

Update - got an email from HDFC cards team mentioning that the card was processed as a Lifetime Free Credit Card. No membership fee is applicable to your credit card account.

Now, i can safely start using the card in peace!

Can't believe.....
Achhe din aagayaa kya ?
Chennai Office close kar diya kya ?
Varna, yeh kaisa haadsa hua HDFC ke saath ?

 

[b4bhar]

Can't believe.....
Achhe din aagayaa kya ?
Chennai Office close kar diya kya ?
Varna, yeh kaisa haadsa hua HDFC ke saath ?

Yeah, rather than checking with the customer care, its better to check with the backend cards team directly on whether the card is LTF or not

 

[Nalin Bansal]

Guys,

I was promised a LTF HDFC card and even double checked while applying, but to my surprise, the customer care informed it is showing as chargeable. They have asked to send an email to the backend team which i did.
Waiting for their response. But this is clearly deceiving you customer by saying it LTF while applying only to say its chargeable after receiving the card!

Highly disappointed with HDFC. Anyone on the same boat as me?

Had a similar experience just 15-20 days back. I followed up with them multiple times over call and email. I also had taken the screenshot of the webpage wherein I was showed the LTF offer and sent it over email.

Within 8-10 days they converted it to life time free.